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How to make yourself a good department manager?

I joined this company (sales and marketing department in a electronics factory) as Sales and Marketing department manager. Since this is my first job to be a department manager and I didn't study business management (I was major in liberal arts), I worked very hard. However, I don't know how I can make my staff respect me from their hearts and work their best in their job so that the whole department can show obvious improvement. Today, 2 staff had big argument in front of me and I yelled at both of them to stop arguing in public and if they want to argue, please go to a conference room. I think I made a bad judgement by yelling at them like that. Also, Do you think they do not respect me? Please help!

Asked By: Single again - 5/19/2006
Best Answer - Chosen by Asker
Some things I can think of off the top of my head... More
Answered By: jduck1979 - 5/19/2006
Additional Answers (3)
definetly try to keep a cool head, your the boss, if you lose your head so will everyone else. you have to set the example, and if they do not respect you are disobey a rule you have made, strike hard with the discipline. it will take awhile for them to respect you, you are knew, try to stay one step ahead of them. and... More
Answered By: grateful6979 - 5/19/2006
 
Your employees will mirror you. If you don't want them to yell and argue, do not model it for them. In order to gain their respect, you will need to build relationships with them; not buddy-buddy relationships though, a relationship where you respect their ideas and them as people. They will begin to trust you and... More
Answered By: mybestadventures - 5/19/2006
 
I would suggest treating your employees with respect, be honest with them (well as much as your upper management will allow you to be), don't have favorites, reward the hard workers (not those who are trying to suck up to you), if you are wrong or don't know admit it but when you have information come back to your... More
Answered By: Sydney - 5/19/2006
 
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