How do you feel when you call a company for customer service and the person answering is in another country?
I have a friend whose customer service job was outsourced to another country so whenever she needs to call customer service for phone, credit card, etc. she first asks what country they are in. If they are not in the USA, she asks to speak with an American or a supervisor. She gives them a really hard time. I dont like the outsourcing of jobs and my home has lost value as a result of a large computer company outsourcing many jobs to Asia so USA employees lost their homes or sold them below market. I retailiated by not buying their computers when I needed a new one even though theirs are much less expensive.
Asked By: edaem - 6/2/2006
Best Answer - Chosen by Asker
You are absolutely right that the best way to retaliate is to not buy those computers. We as a society are used to an abundance of goods. We expect a wide variety of merchandise at low low prices. Lots of people consider price before anything else when making a purchase. And when the cost of materials is going up, and... More
Answered By: dcgirl - 6/2/2006
Additional Answers (14)
It's called competition. As long as they can answer my questions, I'm happy.
Answered By: rltm_9999 - 6/2/2006
Yeah. Most of them are in India now. I don't know what to tell you. It sucks. I know.
Answered By: Julie Ann F - 6/2/2006
Answered By: mass.brain - 6/2/2006
It's not just overseas. I live in Oregon and called my local, small town, ISP. I got someone in Georgia.
Answered By: or_bill68 - 6/2/2006
I'm fine with it as long as they help me out and I can understand them. Its a win, win... well except for the people's jobs they took.
Answered By: Amanda - 6/2/2006
my dad works tech support and all the companies that out sourced everything refuse to talk to people in another country its in there contract that they get to talk to an english speaker. pretty funny huh.
Answered By: gsschulte - 6/2/2006
Thoroughly disgusted!!!! They can't even speak clearly. I hang up, or demand a supervisor.
Answered By: rayk469 - 6/2/2006
it only bothers me when i can't freakin understand them... More
Answered By: dharma_claire - 6/2/2006
I'm sorry if I sound intolerant, but it infuriates me when I get pushed through to someone with a fuzzy connection and a barely understandable accent. Competition, shmompetition, these companies are looking to make a buck, save a buck and who cares about genuine customer service anymore. It's not service if you can't... More
Answered By: maggiemae26327 - 6/2/2006
If they can speak and understand English perfectly (or even well), which is EXTREMELY rare, fine however, if not (usual customer rep) I find it frustrating, annoying, and unacceptable... however, this the the country we live in. They continue to "outsource" and move jobs out of the US to make a buck. What ya gonna do... More
Answered By: blue_id_baby05 - 6/2/2006
that's what American companies are all about. if it will save them a dollar, they'll ship it elsewhere in a heartbeat... More
Answered By: cirque_de_lune - 6/2/2006
I really do empathize with you, however, if we are not competitive, the jobs will continue to be outsourced. Think of it this way: Americans want to pay the least amount they can for a product or service, yet we want to get paid the most we can. The two ideologies simply do not mesh... More
Answered By: asking-a-question - 6/2/2006
If you have a problem with the outsourcing of customer service, just remember that it was done to save the company money, so that they could pass on the savings to you and sell you the item you're calling about at a low, low bargain price you love so much... More
Answered By: Yishan - 6/3/2006
A few years ago I worked at an Internet company while going to school and I lost my job since they did outsourcing too. It was great for me because I got a nice severance package and finished getting my degree... More
Answered By: Misch - 6/6/2006
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