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Is there someone I should complain to about a bad nursing home?

My partner (who is almost 87 and very disabled through strokes) recently went into a nursing home for respite care. They sent him home with a massive bruise on his shin (I asked about this and "nobody knew anything about it"), a 3-day growth of beard, and smelling far from fresh. They have a lovely brochure boasting about their service and menu, but the level of care is far from acceptable. If I knew how to report this and who to, then I'd do it.

Asked By: Songbird - 9/16/2006
Best Answer - Chosen by Asker
Its very discouraging to go to the nursing home to see someone you love in total dis-array. I am a hospital RN and worked in a nursing home for 10 yrs before I obtained a nursing degree and also had my dad in a nursing home for 3 years before he died... More
Answered By: happydawg - 9/16/2006
Additional Answers (17)
take pictures of the bruise's and get a lawyer..
Answered By: riversofmydreams - 9/16/2006
 
Your local social services department will be able to advise you. Also consider contacting someone at the local health authority. If it is a nursing (as opposed to residential) home, it should be registered with them. Sorry to hear about your partner.
Answered By: meynell35 - 9/16/2006
 
social services in your area they will help, best of luck,hope all goes well.
Answered By: andyjayne l - 9/16/2006
 
Local Council Health Authority & CAB to take the matter further
Answered By: edison - 9/16/2006
 
the Commission for Social Care Inspection should be able to help ((are you in the UK that is... More
Answered By: blue105sjm - 9/16/2006
 
Call the local social service agencies. They can give you more information on filing a report. Many states require nursing homes to be inspected regularly. A report (with evidence of abuse or neglect) may help speed up the inspection process. I hope your partner is doing better now.
Answered By: TJMiler - 9/16/2006
 
call social services and tell them what has happened they will tell you what to do from there
Answered By: Donna C - 9/16/2006
 
SPEAK TO THE DIRECTOR OF NURSING THAT THIS IS A SERIOUS CONCERN OF HIS WELL BEING AND THAT THE QUALITY AND STANDARD OF CARE IS NOT BEING MEET. iF THERE ARE NOT INPROVEMENTS THEN I WOULD DEFINATELY CONTACT ANOTHER AGED CARE HOME AND PUT HIS QUALITY OF LIFE FIRST.
Answered By: MILLY - 9/16/2006
 
You need to put a detailed complaint in writing to the manager of the care home, copy in CSCI ( address for your local office is on-line or should be displayed with the care homes complaint procedure) and your partners care manager... More
Answered By: horsegal - 9/16/2006
 
care standards they will be able to deal with any complaints
Answered By: liz r - 9/16/2006
 
Filing Complaints Generally... More
Source(s):
Answered By: lynn_from_florence - 9/16/2006
 
if it were me i'd go to the newspapers and get them involved, then they'd soon sit up and take notice.
Answered By: nosey old lady - 9/16/2006
 
Contact your local social services and ask for the Inspections Unit tel no, or you may find it under social services in the phone book. There very very good. I was a lay assessor for them and they dont mess about withe complaints. If you feel you are able, the manager should give you the number. But i understand this... More
Answered By: smiley face - 9/16/2006
 
the care standards agency would be best or the social services as it sounds like abuse has taken place if nobody can justify the bruising
Answered By: r7031b - 9/16/2006
 
my husbands gran a few years back was in a bad nursing home and we were complaing to the social services but if that does not work theres allways the papers , we tried to get his gran moved to a different care home but she died she was also not washed or changed her nappies i visted her and allways tried to get her... More
Answered By: marie the cat lady - 9/16/2006
 
Your GP will have contacts. Good luck.
Answered By: Maz - 9/16/2006
 
i used to work in a home where residents were being treated badly i had no qualms about reporting it to social serices who go out and investigate so please report it some homes may be fancy but who is more important
Answered By: dumps - 9/16/2006
 
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