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I got a bill for something that I should not have gotten.How do I word a conversation with customer service?

Okay, here's the story my wife and I are selling our house and the buyer paid for a home inspection. The inspector found that when the heating and air unit was installed,they did not put a Romex Connector in the breaker panel. The inspector said that the wiring was not up to code. I called the company that did the installation and they sent a man out who fixed it in 10 or 15 minutes. Well I get a bill for over 2 hundred dollars in the mail 2 days later, I explained to to them the day I called for service that this was something that should have been done when they very first installed the unit. We even have the Extended Warranty The inspector said that the wiring was not up to code. I definitely feel that we should not have to pay for this. What do you think, what is your advice? How do I word a conversation with customer service about it? Thank's , I appreciate it.

Asked By: crud_bud - 9/24/2006
Best Answer - Chosen by Asker
First off, call them and make sure the bill was not a mistake. Tell them the problem and ask why you received a bill. If they insist that the bill was correct explain that you paid them to do a proper and complete job the first time. You expected that when you hired a professional company they would do the work the... More
Answered By: Mike - 9/25/2006
Additional Answers (7)
Having the extended warranty should have been all you needed to get this repair done. I would certainly bypass all the customer service people and go directly to the owner or manager.
Answered By: bigmossy077 - 9/24/2006
 
Tell them that you are not paying for it, as it was not your fault. The company is liable for making sure wiring is up to code on an installation. Tell them that if they wish to see payment they can see you in small claims, because you have documented proof via the inspector's report that the company installer did... More
Answered By: Screwball - 9/24/2006
 
Threaten to report them to the Better Business Bureau, and to get the government regulatory agency involved. They will probably see your side quite quickly. But if they don't, then call the BBB and the government.
Answered By: iritadragon - 9/24/2006
 
I AINT PAYING!!!!!!!!!!!!
Answered By: i11trades4me - 9/24/2006
 
Just tell them that they installed the heating unit incorrectly and you should not be billed for thier mistake. Start with customer service and go up the chain as far as you need to. Be polite and firm.
Answered By: Gypsy Girl - 9/24/2006
 
NO!!!! If they did the install and it wasn't up to code - just mention that little fact to the owner - tell him/her that not only are you not going to pay but you're going to report them to the agency which issues their license and then do it.That's B.S. No telling how many people they are ripping off.
Answered By: wallyinsa - 9/24/2006
 
Sue them in small claims.
Answered By: michael g - 9/25/2006
 
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