Are managers really sad when they have to let someone go?

	Are managers really sad when they have to let someone go? She said she was saddened to have let me go, because she really liked me as a person. Said she helped me all that she could, but things are getting complicating. There was a 6 weeks training, I was let go half way through. Signed a paper and I asked if I could leave now. She said "yes please" Oh yeah, she also said, I wrote down you were unsuitable because I don't not know what else to say. Asked By: sueandbear - 10/5/2006

Best Answer - Chosen by Asker
Most corporations determine a manger’s performance on key financial indicators, namely customer retention, increasing asset turnovers and meeting targets, under their purview specific to each industry. Profit maximisation of end-user product sales and cost reduction are the primary measurement tools of Ford and Kinsey corporate models. Corporate targets based on weekly, monthly or sometimes quarterly results, thereupon managers are charged to meet bottom lines; the carrot and stick approach revolves and evolves around short term goals. Whereupon a common assumption of a flawless final product insofar as that it is sold to the consumer, with profits attributable thereof, the Company sees good quarterly profits as do stakeholders whose expectations are of immediate returns on their investment. Where time is a function of money commonly linked to immediate profits is seen as waste when not used exclusively in acquiring income, it is less likely today to accord journeymen of businesses with patriarchical characteristics. One of such last known models is of Cadbury’s chocolate factory at Bourneville of West Midlands in England. (Ref 1.) Cadbury’s under the Quakers, acted on their tenets of “campaigns for justice, equality and social reform, putting an end to poverty and deprivation”. Not only did they build schools, housing and places of worship (Ref 2.) for workers and their families alike, but also encouraged the younger and less learned staff to increase their potential. (Ref 3.) Success was such that unions had little to no place in a profitable and well managed company for some time. (Ref 4.) Today, these qualities are repackaged as “Human Capital”, which includes staff resource allocation coined “best fit”, “restructuring”, “outsourcing” and in-house “training sessions”. By trimming overhead costs of inefficient resources, ineffectual business models and management, whereupon managers (Board of Directors) are voted out in listed companies, companies are revitalised through leverage on “scientific” financial attribution to transfer out inefficiencies. Regardless of causation and careful attribution, it is of no guarantee that a hapless workforce is removed for one that is a better "fit". A Scottish pioneering bank, Hong Kong and Shanghai Banking Corporation (HSBC), recently reduced staff (Wall street Journal) as cost exceeded profits, were alone sufficient financial indicators to act upon. As long as business models are based on Ford and the likes of which efficiency and mass production is synonymous to higher sales and profits, Managers will watch immediate bottom lines. How Ford, General Motors and like time tested business models progress is yet to be seen, in comparison to the creative industry of culinary, designer services ( Charlie Munger et al. ) and cottage industries, where human capital are the means and not the ends, to successful consumer products and services. With prevailing trends, it is then business as usual, not surprising of managers whose very jobs are on the line. ------------------As of your update------------------ No use crying over split milk; What you can do is to get wiser, smarter and faster from this setback: HR, friendly supervisors not working with immediate manager, enquire if possible: - Performance yardsticks of the company (coy); - The decision makers, HR or site supervisor ("manger")? - Under what circumstance does an employee have rights to appeal. Rationale Yardsticks and decision makers will determine the company’s operations and staff retention policy. What is good for one division manager is another division manger’s poison. This is a perpetual state in many less than well run corporations. Regardless of Managements’ promoting an all encompassing job requirement, it is not workable in Kinsey based organisations. The solution is to replace burnt out staff at all levels. Enquire and observe of co-staff work ethos and work methods. Some jobs’ emphasis is on speed, some on quality, others a moderation of both. Even Managers have been shown inept when assessed on achieving both. Quality and speed always involves a trade off. Where quality control and positive deviation adjustments with Ford motor parts are for amateurs, akin to product management, few have the gift and professionalism of dealing with Human Capital. Pedantic errors like being too fastidious on job quality or quick execution with many errors, is a common mistake of fresh graduates and new employees. Conversely, staff who do not pull their weight are on a loosing end. Admittedly poor consolation to your predicament but nonetheless a consolation: Mediocre and run of the mill coys are rife with supervisors and managers who leverage on staff turnover. - Financial institutions like certain Morgan Stanley branches used to practice retrenching the 4th quartile of their staff on a routine basis (Quarterly?), regardless of potential medium or long term returns. This is an arbitrary employee quality retention process where HR is short staffed. - Sales and Marketing coys deploy this technique to grab new sources of income from new sales staff, by eliminating staff whose sources of income have exhausted which is in any case, a customer of the company. This is executed by raising sales targets. - This gets ugly with data falsifications mixed with law suits against former staff, usually in the form of senior staff (Supervisors and above) accused of data theft and theft of customers when they leave. With half truths, some Management do retain their jobs at the cost of the jobs of others. -- A prime example: Citibank, where (in 2006) one of their regional branches did not perform up to expectation. That is a technique often overlooked by head office to save face and retain known faces; a technique for new managers to retain their jobs and sometimes a rational decision that x number of staff retrenched or lost to poaching, is worth the retention cost of those sitting at the top. Better coys assess mangers’ performances based on the hand dealt with: Managers who exhibit high staff turnover are offered positions where they excel rather than in Management, where they are not only expected to be competent par excellence, but to be able to lead by example, guide potential staff and manage their pool of resources. “By the staff for the staff.” with right business models and honest management works wonders. Abeit late, you may now have an inkling as to what you should ask of HR, looking for tell tale signs of divergences during the interview and at work. Even genuinely honest and capable management has difficulty catching all bad apples. Answered By: pax veritas - 10/6/2006

Additional Answers ()

Yup because they have to fill the shoes until somebody else comes along but in my case my manager was a huge B!tch so who cares she's sad Answered By: tisha - 10/6/2006

Yes.I can not speak for other managers, from my experience. You learn that when you work with someone, from time in and time out, you develop a type of work friendship with those that work with you. You wonder why certain people who are managers dont want to hang out. Not that they dont want to, just its better that way. Source(s): I worked as a manger at a Bar&Grill. Answered By: Andy V - 10/6/2006

It depends on the person because I have seen some be okay, mad, happy and even cry, so i really dont know. Answered By: yagurlbubblez - 10/6/2006

The only reason he/she would be sad is if the got along with you really good.. other than that if he's letting you go its probably cause we weren't good enough for the business or soemthing.. Answered By: bebechick504 - 10/6/2006

The ones that aren't dead from the heart up probably are. Answered By: Neo - 10/6/2006

A good manager does not let go, companies gruefully comment they give full power, that is untrue. Managers do not feel sad, either because of simpathy or love, or because they just do care for other things, perhaps related to their experience and virtues. A good employee does regard to good and bad job experience, so perhaps the question is to respect their choices, not just their regard to working environment, even if a good employee or manager is to assure there is only good environment with proper labor policies and retirement compensations. Answered By: Manny - 10/6/2006

Some are, some aren't. It really depends on how the fired employee acted in the office, and what their personal relationship was like. I'd feel bad firing a friend or hard worker, but not someone who was constantly disturbing the peace or professional environment. Answered By: Magenta - 10/6/2006

I am a manager for a ware house and i have to let people go and i hate it even if they are really poor workers but it comes with the job and unless i want to be out of a job that's what i have to do sucks but i guess that's life . Answered By: anthonyjklein1 - 10/6/2006

Depends on if they liked the employee or not. I had a lady to be in tears when she told me 'cause she thought I was gonna cry! Answered By: DontHate - 10/6/2006

Not all the time,sometimes it adds to their ego Answered By: osageavenger - 10/6/2006

No..most are on tremenous power trips and actually get off on it Answered By: Dan The Man - 10/6/2006

The first time you ever have to let some one go yes. Answered By: position28 - 10/6/2006

Sometimes.sometimes no. You see,it's just an act,so people don't feel so bad.but for others,if they know each other outside of work,they truly feel bad. Answered By: Rainbow Magic _x7x_ - 10/6/2006

Unless the manager in question is as insensitive as Catbert, (evil HR director in the Dilbert comic strip), or unless the person being let go is without people skills (as well as devoid in professional and technical skills), then yes, any manager will be sad to have to let someone go. Insensitive managers do exist - but most prefer not to have to cut off someone from their main livelihood. Besides that, they've no doubt invested in you to some degree (training) - and now they've got to find a way to cover your duties. (Unless the company is downsizing - in which case a manager still doesn't take joy cos he knows it could just as easily be him/her next) Answered By: warped_factor_ten - 10/6/2006

It depends on th person Answered By: ali - 10/6/2006

Their sadness will totally depend on who they are haing to let go. If the reason is a layoff with a good employee, then yes, sadness can come into play. If it is a pain in the butt being let go due to layoff or disciplinary problems, the boss is probably dancing around their office after they are done. Human resource or bosses cannot be sad and devastated every time they have to let someone go. They would not be able to do their job for very long. Answered By: justme - 10/6/2006

I work in Human Resources. I can tell you that it works both ways. I have worked at one company in the past where the management culture was to enjoy firing people, and even joke about when they cry. Glad I am not there now. I now work somewhere with more compassion and unless the employee was a big troublemaker yes they are sad to have to do it in bad times. Dont settle for working for the first kind of place. Answered By: humanresourcesman - 10/6/2006

I worked at a company that was laying people off because the company was losing money. Each department manager had to let one person go in their department. The manager for my department decided to let me go because I worked there the least amount of time. She was calm and collective when I went into the office, but then she started to cry. It just depends on the manager and the connection they had with that employee. Answered By: skybluenimbus - 10/6/2006

No... that's just a put on... Answered By: deakjone - 10/6/2006

Depends on the manager. If they have a heart, yes it can be a hard thing to do. You're messing with a persons livelihood - you don't know how they are going to react. Answered By: mochachreme - 10/6/2006

There are managers really would feel sad to let someone go, especially knowing that, that person is deserving and trust-worthy. thre are managers rather love to see someone go especially if that someone is a threat to their career. :) Answered By: yfort - 10/6/2006

Yes in some cases they are. Sometimes it is hard when have to terminate a good employee . Especally when you know the person is a good worker but due to company policy you do not always have a choice. Answered By: kit_cat_xox - 10/6/2006

Depends on how good or bad the employee was. Answered By: Momzilla - 10/6/2006

I will talk from experiance here... The first time I had to let a girl go, she had been stealing from the company for a long time. I had to document items stolen, and it was a big headache. In this instance I was happy to see her go, and declined givng her a refrence. The second time I had to let a girl go, we were simply downsizing. It was horrible, and made me feel sick to my stomach. Even though the job was a second job for her, I knew it made up an important part of her income. The day I had to let her know, I cried and cried. During the actual interaction, I kept my composure, but had come prepared with a glowing letter of refrence. Answered By: OOgaCHucka - 10/6/2006

It depends.. if they like the person and are pretty close then i think they might be sad but if they absolutely can't stand the person.. i think they don't care at all. =] Answered By: ♥cHeLLy♥BeLLy♥ - 10/6/2006

I would think it would depend on the situation like say you have someone who you really enjoy working w/ and there a single mom but they aren't up to par they work to slow or something than yes as a manager there is definitely a hard tug but that's why if your a manager it is a responsible position that should not be taken lightly Answered By: barbie89032 - 10/6/2006

It depends on the employee if they are a good one in general they will try to keep them if they don't like them they usually just fire them anyways in letting one go though they just deal with it and life goes on they figure they will find another employee of that caliber sometime eventually Answered By: charles bolen - 10/6/2006

I held a managerial position for ten years and I did not like to have to terminate a staff person who was honest and doing their best. There were times, however, when a staff person was not performing well, wanted only a pay check, or was not working well with other staff personnel that I was relieved to let them go. Only once was I downright happy to tell someone it was the end! Answered By: missingora - 10/6/2006

I'd guess that depends both on who the manager is and on who the person is they're letting go. Answered By: beast - 10/6/2006

Well it depends on the manager . if he-she is nice maybe. if he-she is mean there is a good chance he-she isn't Answered By: daddysonlygirl95 - 10/6/2006

I would not think so...don't you think after so many times firing someone it's come naturally without emotion behind it...It is part of their position, comes with their title. Answered By: lore - 10/6/2006

It depends on the circumstances and the relationship between the manager and the person. it also depends on the persons efficiency as an employee Answered By: de bizzle - 10/6/2006

NO they are glad that they fried you. and some times if they fire u they just want to talk to you. Answered By: mnm_h_1995 - 10/6/2006

Yes they are beacuse normally they dont wan tto do it Answered By: aalizabethxo - 10/5/2006

Sometimes only if they r nice Answered By: ♥♥pretty eyez♥♥ - 10/5/2006

No what do you think i bet they have a grin all over there face especially if they did not like them Answered By: sugar sweet - 10/5/2006

It depends, if the person was a nuisance or a major pain they might not feel very bad. But if orders come down to just fire people at random (downsizing) they might feel some regret. Answered By: DonSoze - 10/5/2006

It depends of wat the person done n if they got fired or let go becasue they had heaps of people Answered By: surfboy - 10/5/2006

It depends on the manager-I've had some that loved to fire people!! Answered By: SidTheKid - 10/5/2006

Some of them are. My mom is a manager and she tries to do everything she can before she has to fire someone. But of course you have some who don't care and like making people miserable. Answered By: fine.photographer - 10/5/2006

I guess it really depends on the person, just like any other emotion and situation is concerned. For me....OH GOSH YES~! I have fired 4 people in my time as a manager. One person I really, truly just counted see eye to eye on any issue and she was a difficult person for everyone in the company to work with. I thought it would really be easy to say "see ya", but it was still very difficult for me. To know that you are basically turning someones life upside down, is not a comforting feeling. I am sure there are some people out there who don't give a second thought about it. But, I am more sensitive then that. Answered By: Mommyk232 - 10/5/2006

Some yes some no. y? b'coz if the person is the best, the company will lost a big values. Answered By: Liquid Solid - 10/5/2006

Nawwww just when they get rehired and become the boss Answered By: jered - 10/5/2006

Sometimes it is an act, the thing to say, but sometimes they really are sad to lay-off people. Some realize the hardships. Sometimes they realize that things simply aren't working. Sometimes it is the lesser of two evils. I remember a couple of bosses who let me go in a couple of different jobs. In one, I just wasn't working out. He liked me but knew that things simply weren't going to be getting any better. I respected that. In another one, I annoyed some of his best workers, when they said "its him or me" then I had to go because they simply and obviously were better for the company. Then too, I remember being let off a couple of times on rediculous excuses because the company was on the edge of folding and they simply had to kick out some costs. The best one, though, was getting fired the second day from being a collector at one of those sleasy, downtown loan shops. The boss said, "I'm not going to lie to you, I'm happy to get rid of you." I truthfully answered, "Not as happy as I am to get out of here." Answered By: Rabbit - 10/5/2006

It depends on the circumstances. But in general, they are sad they have to be the bad guy. Even when someone is a real pain and the manager wants them gone, it's still painful because one realizes the negative impact you are having on their life. However, I try to look at it this way: If I turn you loose, for whatever reason, it may provide you with a much better opportunity in life. Remember there is opportunity in every adversity, if you choose to see it. Answered By: profitmessenger - 10/5/2006

Usually i think it's not exactly the saddest thing ever, but they don't enjoy doing it. it really kind of depends on circumstances and reasons for letting the person go, those and the manager's relationship with the person are usually the biggest factors Answered By: C_Millionaire - 10/5/2006

My former boss once threw a party before firing 3 employees. The killer is is that she made one of them set up the cookies and ice cream. Basically, what I'm trying to say is not really. Answered By: painkiller124 - 10/5/2006

When I managed a clothing store, the district manager made me fire a girl who had b.o. She had alot of documentation in her file that she had been warned about her "odor". The chick had that sharp gaggy nervous sweat smell and customers (and co-workers) complained. She did not believe in deodorant. The bad part is, I actually started to laugh when I was firing her...somehow it just tickled me that she stunk...and that I was firing her because of it... Yes, I am a bad person. Yes, I'm probably going to hell, and yes, I'll probably see her there. Answered By: iguana - 10/5/2006

Depends. For example, when an employee out and out does something that is not acceptable or illegal, typically they will not feel remorse. If an employee has been warned several times and refuses to change, no. If an employee is being terminated for reasons beyond their control, then you feel bad. If the employee is just not the right person for the job, you feel bad. Answered By: Jennifer J - 10/5/2006

Submit your answer or comment to this question

Other Career Questions

	What are the top gauranteed career employment jobs for an associates degree? Now I Know Medical Is One But What In Medical Has A Guaranteed Job Not Just A Waiting List After You Apply For The Job After Getting Your Degree Also What Other Fields I Thought About Becoming An X Ray Technician But Wasn't Sure If Its Guaranteed A Job After College...Someone Please I Wanna Go To College. 2 answers - Asked By: Omarion - 12/11/2009

	How can I find a great job after a military retirement? I retired from active duty (EOD US Navy) one year ago. I'm having a heck of a time finding a new career/employment opportunity. 4 answers - Asked By: Gunner - 8/9/2007

	Which career has the best outlook in 2012 and later: architecture, environmental planning, or psychology? I'm deciding right now which career I should peruse: architecture, environmental planning, or psychology. I'm going into university next year and I want graduate and find a job soon to pay back my tuition. Which career would have better employment rate? Which job is the best in your opinion? 2 answers - Asked By: MKS - 5/10/2008


Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo! Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.

Popular Questions

	Is this normal for an interviewer to do this? So today I went in for an interview and I was going in for the 2nd interview by the head chief executive. now this is where it got weird, so she asked me about my previous jobs and said how much she liked that product over that product. then she started talking about her daughter? an her divorce ...then how she didn't finish college because she was making more money doing what she did for this company ... then she talked about how her teenage daughter is a handful... I just played it cool thinking she was using some sort of psychology thing to trick me into saying something stupid. the interview ended and she seemed happy an I was escorted to the door... now I'm freaking confused? is this normal behavior for an executive? like it felt like she was going to burst into tears at one point and tell me her life problems... is this normal? was she trying to see how I react or something? 6 answers - Asked By: Clone - 11/7/2012

	What do you say when they ask what you want to be paid? ? Wen you apply at a job and they ask how mch you want as a salary what do you say? 2 answers - Asked By: Colette - 11/24/2011

	How do I get a job with Dodgy work history and no experience? Basically- no degree, although I have tried completing one in the past and stopped because of physical and mental health issues which were overwhelming to deal with along with going to classes full time. I'm not stupid and I am quite articulate. I am 23 and have only worked for about two years retail in high school and stopped working to go to university. I worked a few months in 2010 retail after I dropped out but it was only a seasonal position, and the only reason why I have not been able to constantly work is because of mental health issues. I had also tried going back to community college during my free time since i left university in 2008/9 and I had panic attacks while in community college, which made my anxiety worse from then on. Well recently I met a good doctor and he prescribed me some meds that are stabilizing my moods and I feel the best I've felt in years, and I'm ready to work. Thing is, I don't know how to get a job now since I've spent literally years being depressed and anxious doing nothing. I don't really have anything to put on my resume, and I never finished my AA degree either. All I've done is cashiering and although I do the job well and I get promoted easily when I do these jobs because I'm a hard worker and I try to go above and beyond what they ask of me,which is the attitude I have no matter what kind of work I'm doing as long as I'm getting paid. But I hate cashiering because it's too easy and I want a job that is more interesting. Any suggestions for me on how to get a job that is NOT Retail with the type of background I have right now? I also realize I have to go to college to get certain types of jobs, I am talking about what I can do right here right now. 1 answer - Asked By: Alex Prieto - 10/14/2012

	Why honesty, hard work and dedication have no place at work? Recently I have overlooked for a project at work and I am unable to accept it why? I am hard working, dedicated, maintain a very professional decorum, very cordial with my colleagues and bosses, give respect to one and all. Still people who take the p***, argue with managers, gossip mongers have been selected for some very responsible positions at work. I seriously can't get my head around it why, why unprofessional people who have no work ethics being selected over me, whereas I have a track record of excellent performance and never shy away from any work my manager ask me to do? I am at my lowest point and not getting hold of my manager to ask the question why not me, why them who can't even bother? I am feeling like a complete loser, giving years to this place, building my performance, trust and this is how I get rewarded. Why my life is so shit, anything I wish for turns to dust? 1 answer - Asked By: network7 - 11/6/2012

	I have applied for over 100 jobs I have gotten no calls for a job interview, what can i do? As stated in my question I've applied for multiple jobs and gotten no job interview, you name a place I've applied there. I've said i will work ridiculous hours from like 12am to 5am and nothing. I've said I am willing to work weekends public holidays everything and I have gotten nothing back I am so desperate for money it's not funny. 9 answers - Asked By: Jamie - 1/9/2012

	What to wear to a job interview VS a career fair? So I have a nice white button up shirt, business skirt and pants, and a suit jacket. I'm applying for a software development job and I'm very short and can look young so I'm trying to look adult, yet professional. I'm also attractive so I'm trying not to look too sexy. For the career fair I'm thinking of wearing just my nice shirt and a skirt with low heels. My reasoning being it's approachable and attractive without going overboard since the career fair hosts are mostly younger male recent grads. I want to be remembered but not intimidating. For my interviews I was thinking pants, suit jacket (power suit). My reasoning being it'll be older execs and HR people (mostly women) so less sexy with the pants but more powerful with the suit jacket. What do you think?! 2 answers - Asked By: Beast - 9/23/2012

	What career or jobs can i get after graduating Information Technology? I am currently a 1st year irregular college student taking I.T. I transferred schools and my majors never got credited. But it's okay because i am slowly getting the logics in programming in Java. This next semester i am taking a System Analysis and Design(SADSIGN) and i am getting nervous because even though i am pretty good at logics, i am not that good at coding. But since it is a case study, we will be on group, we will be four i think. Project manager, Analyst, Documentation, and the programmer. I am asking what jobs i can get after graduating I.T. because what if i graduated I.T. and still not that good at coding, i am hoping that there will be a jobs that will require less programming. Like Database manager or in Multimedia or in charge of Network. So is there jobs that doesn't require hardcore programming skills? 2 answers - Asked By: Jay p*e - 5/6/2013

	What's the difference between computer science and computer engineering majors? Can someone tell me te difference between computer science and a computer engineering major. Is it the same? 2 answers - Asked By: Rosalva - 5/6/2013

	Which of these careers would I not have a problem getting a job in? Account Executive Hospitality Manager Sales Representative Editorial Assistant Advertising Manager Hotel Manager Personnel Specialist Writer/Author Association Administrator Presenter Special Events Coordinator Political Aide Promotions Manager Speech Writer Consumer Affairs Specialist Sportscaster Public Information Officer Communications Director Public Relations Specialist Radio/TV Announcer Technical Writer Telemarketing Specialist Customer Service Rep. Fund Raiser Training & Development Specialist Events Planner Flight Attendant Youth Worker Media Manager Recruiter Market Research Analyst Community Action Director Recreation/Attractions Manager Restaurant Manager Campaign Manager Development Director Script Writer Photojournalist Advertising Copywriter Museum Director Greeting Card Writer Production Assistant Actor, Mime Narrator Stage Manager Director Impersonator Make-up Artist Stunt Coordinator Booking Agent Talent Scout Drama Coach Stand-in Playwright Stage Manager Movie Theater Manager 2 answers - Asked By: Jolynn - 4/28/2013

	Rate my resume please? I'm really having a hard time finding a job. I'm not sure why employers aren't contacting me :( I have about 4 years in expereince ( about 1 year of management) Well, here it is Jon smith Erlanger KY, USA Cell: +1-859-111-1111 E-mail:abc.def@outlook.com OBJECTIVE Obtain a position as a project manager/coordinator allowing me to utilize my administrative, organizational and problem-solving skills with a growing organization to mutually enhance growth of professional development and success. WORK EXPERIENCE ATS Jun 2012 – Apr 2013 Project Manager I: Managed projects development and staff in different divisions to achieve projects goals through practices of planning, executing and analyzing project-related tasks. Duties, responsibilities and contributions to assigned projects include the following: • Prepare and create project scopes, SWOT analysis reports and statements of work as assigned. • Visit anticipated project sites and create assessments for necessary work. • Analyze given scopes to assist engineers into reaching projects’ objectives. • Examine and manage available resources relating to materials and manpower. • Coordinate staff and arrange regular meetings. • Inspect daily operations and quality of products used on premise. • Implement solutions to resolve complex jobs relating to the project. • Manage and ensure that operations are executed in accordance to project scope and SOW. • Review and submit documents for projects deliverables/submittals and create schedules for subcontractors. • Document all events occurred during project life cycle and submit reports to senior management. Assigned Projects: 1- Conference Rooms IT/Multimedia Project Duration: Jun 2012 – Dec 2012 2- Military Base Renovation Project Duration: Aug 2012 – Aug 2013 AT&T / U-verse Division Oct 2011 – Feb 2012 Command Center Agent II: Applied knowledge to solve common and complex related issues to consumer’s services and devices. The position allowed for individual work at minimum supervision and within teams when necessary. Duties of the position included: •Provide phone/virtual support to internal and external customers. •Audit reports submitted by technicians and follow up with customers. •Implement and updated solutions within workflow system (WFE system). •Interact with IT department personnel to resolve common issues. •Provide assistance to first level support agents. •Maintain database and accounts for customers. Cleve’s Connections May 2009 – Nov 2010 IT Specialist: Provided hands-on and virtual administration for all IT related topics and managed sales for all devices and services. This included consulting, providing solutions, and improving efficiency for small businesses in design and security areas. Tasks performed while working included: • Resolve & close all open cases submitted by staff or customers. • Setup and manage user accounts through Active Directory. • Monitor network activities and logs and report system bugs, downtimes or crashes. • On-site maintenance and installation of network equipment and computer hardware/software. • Perform system setup operations and data backups as requested. • Create case analysis and audit reports given by technicians. • On-call support 24/7. EDUCATION • Devry University, Cincinnati OH Bachelor in Management Graduation: 2012 • Cincinnati State, Cincinnati OH Associate in Network Administration Graduation: Transfer 2010 To Andy: What does my Devry have to do with anything? for profit school? I'm not sure what college you graduated from, but in the real world experience weights more than a piece of paper stating you've completed few written assignments and imaginary projects. SMH! 3 answers - Asked By: Zaid I - 5/8/2013

	How can l find a job in the pharmacitical field as a sales and marketing manager,in south africa? L want to study medicine and work as a doctor but l am limited due to luck of required monyes. however l swtched on to anther career but still within my career interests as a care giver, but this is somthing to do with sales and marketing in the pharmcitical industry. 2 answers - Asked By: tonnydanabwembya - 12/24/2005

	What is the difference between a nurse practitioner and an ARNP? Is there any difference between a "nurse practitioner" and an "advanced registered nurse practitioner"? 1 answer - Asked By: lucysmom - 3/27/2006

	Are there any career in computers that doesn't involve code scripting? 1 answer - Asked By: Big D - 5/3/2013

	I'm an exellent welder/fabricator,does anyone out in Las vegas land have a job for me? 3 answers - Asked By: hubbard_billy - 2/24/2006

	What can you do with a graduate degree in communications? And a BA in criminology? 2 answers - Asked By: Taylor - 5/9/2013

	I want to become an Escrow Officer, does anyone know how to go about it? What kind of training will I need? I know that Escrow is within Title industry in Texas. What would be the best way to get my foot in the door. I am assuming I will have to start as an Escrow assistant and work my way up, but I would really like to find out more about this career path. How does an officer usually get licensed? Are there classes we need to take and exam to take? Any response is appreciated. 2 answers - Asked By: schang25 - 2/10/2006

	How could I better prepare myself for a second interview? My second interview is on Monday and I want to be prepared. It's for an assistant controller position. I've already met with the controller and the hr manager. Monday I will be meeting with the president of the company. How could I prepare myself for Monday's interview? Thanks! Any comments would be great! 3 answers - Asked By: Virginia - 6/6/2009

	What can people do with these types of courses? I'll be taking Programming HTML in 10th grade (I'm in 9th right now). My school offers Java, C++, Programming HTML, Graphic Communications, Robotics, CAD, and Game Design. I am taking courses not only because I want to fulfill credits, but to also test out some things and see what I like. I'm asking this in Careers because I was wondering what careers involve any of these and if they are good jobs. My cousin got me a little interested in computers because she has her Ph.D from University of Maryland, went to UMBC, taught at Carnegie Mellon, worked at IBM, and currently has a job at Microsoft (she works with human- computer interaction) I was curious, what are some good careers in Computer Science? Are these courses good ones to take to see if I like them? How much can you make in Computer Science careers? None of my decisions for the future are concrete and I do not only look at the money in anything so please, no assumptions unless you know me. I just want to have an idea of what to do and I have plenty of time. I love to help people which is why I am looking into medical careers as well. I'll be taking an AIDS research course in a few years and I'm taking a Child Development course in case I really do wish to be a Psychologist some day (Some other careers I have thought about are Hematologist, Dermatologist, Neurosurgeon, attorney, etc. I really would love to cure my parents who have Sickle Cell and Fibromayalgia but I know how Pharmaceutical Companies are.Treatment makes more than cure) t********s to anyone who can answer and help me out (Point gaming is pretty pointless. Two points vs ten? Which is more?) Thank you! I get good grades. Honor roll, honor student, I study hard and I keep to myself a lot so I have a lot of time to study. I'm cyber schooled because of how awful my old school was (kids bullied me. To the point where I could have died but teachers didn't care because my parents aren't friends with the teachers from high school. So, I just had to suffer. They lied to my parents and eventually, we just couldn't take it anymore. I got sick of defending myself against boys anyway. Thank God I'm into Martial Arts). I have been here for 4 going on 5 years and I love it! Peace and quiet....most of the time. I still live in a small town and the bullying just continues. So I have to be completely alone to escape it. Life will be better when I move to Canada. Also what you do is very interesting! Thank you very much! I can only take HTML this upcoming school year. Then the other courses become available throughout the years. I can't choose whether C++ comes before Java. It's not all available right away. It becomes available grade by grade. I heard people say $70,000 wasn't a good salary before and that really confused me. My cousin makes that much and she traveled to Spain, France, Atlanta and California recently. I think it is all interesting. New tech always did intrigue me and my mother. I'm just dipping a toe in first though. Just in case, when I go to college, my freshman year will be undecided to sit in on some more classes. I'll see what I like, this a lot, Thank you! Oh by the way, the C++ course is actually a C++ AND Java course! It's all in one. That's helpful :) 1 answer - Asked By: Tiana - 5/8/2013

Monster Communities

Teaching Community: Where teachers meet and learn.
ArtBistro: Create and connect.
Excelle: Networking for the career-minded woman.
Nursing Link: Where nurses call the shots.
More Monster Communities

Monster Partners

Scholarships: Scholarships, financial aid and more ways to pay for school.
Education.org: Find top campus and online degree programs.
Military.com: Military portal for the US Army, Navy, Air Force, Marine Corps and Coast Guard.
Financial Aid: Scholarships & financial aid.
Staffing for Government Jobs: Staffing and hiring solutions for federal government agency jobs.
More Monster Partners

Job Hunt Strategy

Six Ways to Make a Recruiter Hate You

If you want to blow your chances with recruiters -- and, by extension, with the companies they work for -- here are six perfect ways to do so.

Resumes & Cover Letters

Rev Up Your Resume to Relocate

Hoping to relocate? Get the ball rolling on landing the right job in the right location with these expert resume and cover letter tips.

Interviewing

100 Potential Interview Questions

Interview questions can run the gamut. You probably won't face all 100 of these, but you should still be prepared to answer at least some of them.

Salary & Benefits

10 Questions to Ask When Negotiating Salary

Most of us aren't natural negotiators, but asking these 10 questions during salary negotiations can help you get everything you deserve.

Attracting Candidates

Facebook for Employers: Make Friends, Not Fans

Recruiting? Go where the talent is. See why recruiters have befriended social networks.

Employee Sourcing

Employment Index

November Monster Employment Index Grows 13% Year-Over-Year, Tenth Consecutive Month of Positive Annual Growth.

Interviewing Candidates

Improving Interview Skills: Learn from the Experts

What’s the key to a great interview? According to experts: Practice, practice, practice.

Workforce Planning

Enhance your Small Business Marketing Strategy with Social Media

Social media. It’s everywhere. But how can it help you? Learn how to utilize social media even monetize it.

For Seekers

Campus and Online Degrees: Advance your career and earn more with an online degree.
Free Salary Wizard: What are you worth? Find out and negotiate a better salary.
Research Careers: Get information on jobs and career paths to help guide your choices
Questions & Answers: Find answers to all your career related questions -- powered by Yahoo! Answers
Resume Distribution Service: Our distribution service puts your resume right in the hands of recruiters.
Resume Writing Services: Our experts will craft a keyword-rich resume that stands out in the crowd.
More Career Resources

For Employers

Career Ad Network: Target your job posting to more candidates on thousands of websites.
Hire Right Background Checks: Explore our background check packages to improve the quality of your hires.
Hiring Home Page: Find the best candidates for your business with Monster hiring solutions.
Job Postings: Find the right solution for your hiring needs. Starting at $99.
Power Resume Search: Monster's new search technology precisely matches people with your jobs.
Resource Center: Find staffing insights, labor trends, HR best practices and more.
Target Post: Connect with skilled, hourly and administrative candidates for only $99.

Social Media

Jobs on Twitter: Find jobs in your area and industry.
Monster Careers: Tune into our career advice and discussions tackling a wide range of topics and industries.
Monster Corporate & PR: Stay up-to-date on the latest news. Get the 'Who', 'What', 'When', and 'Why' on all things Monster related.
Monster Customer Service: Got a Monster question? We've got the answer. Whether you're a job seeker or employer, we can help you find the answers you need.
Monster for Employers: Find advice on hiring.
Follow Us: Check out our many pages and stay connected with the latest industry news, events, career advice and job openings.

Are You An Employer?

Are managers really sad when they have to let someone go?

Other Career Questions

Popular Questions

Is this normal for an interviewer to do this?

What do you say when they ask what you want to be paid? ?

How do I get a job with Dodgy work history and no experience?

Why honesty, hard work and dedication have no place at work?

I have applied for over 100 jobs I have gotten no calls for a job interview, what can i do?

What to wear to a job interview VS a career fair?

What career or jobs can i get after graduating Information Technology?

What's the difference between computer science and computer engineering majors?

Which of these careers would I not have a problem getting a job in?

Rate my resume please?

How can l find a job in the pharmacitical field as a sales and marketing manager,in south africa?

What is the difference between a nurse practitioner and an ARNP?

Are there any career in computers that doesn't involve code scripting?

I'm an exellent welder/fabricator,does anyone out in Las vegas land have a job for me?

What can you do with a graduate degree in communications?

I want to become an Escrow Officer, does anyone know how to go about it? What kind of training will I need?

How could I better prepare myself for a second interview?

What can people do with these types of courses?

Popular Job Searches

Popular Program Searches

Popular Articles