What would make you trust a loan officer that is trying to help you refinance?

I am a loan officer and i have not been able to get too many people to refinance. As you know we live on a commission base and sometimes it gets pretty hard.

Asked By: prezgirl - 10/27/2006
Best Answer - Chosen by Asker
I spend 10 years in the mortgage industry, everything from processing and (very successful) origination to business development and senior management. Generally, the main reason for distrust of LOs is the public's fear (often completely justified) that the LO is hiding fees and padding commission in ways the... More
Answered By: Timothy W - 10/27/2006
Additional Answers (8)
Answer their questions honestly and if you don't know the answer then tell them you don't know but you will do everything you can to find out. And just treat them how you would want to be treated in the same situation.
Answered By: Melanie B - 10/27/2006
Reputation speaks for itself, if you have a good one with your previous customers, that's important! ...Just wondering, why would YOU be the one to push a refinance, don't the people come to you when they are in need in the first place! don't understand!
Answered By: macy5 - 10/27/2006
I hope you're not in my teritory. Get another job! Everyone and their moms is an LO nowadays!
Answered By: NoCtUrNo1o1 - 10/27/2006
Be honest and friendly, and have some GOOD reasons why they should refinance. . do your homework and see if you can show them you can save them some money. . right now it might be a bit hard, due to the economy, and house prices going down, I dunno. .
Answered By: Wayne A - 10/27/2006
It's a trite saying, but "They don't care how much you know until they know how much you care... More
Answered By: open4one - 10/27/2006
I'm a LO and find that customers want the truth from you at all times. When I offer a quote I always include a GFE so they can see the breakdown of fees, our charges ect. Give them the opportunity to compare your quote to the others "Apples to Apples... More
Answered By: Jen G - 10/27/2006
What would make me trust you? I see that as irrelevant to the transaction. I want to know I'm getting a fair deal. If that's not a part of the equation, I wouldn't be signing the contract. Whether or not I trust you is totally irrelevant to whether or not I'm entering into an agreement that's equitable.
Answered By: question_ahoy - 10/27/2006
What's trust got to do with business? You need to provide a good product (represent a competitve lender) and provide the best available service (be available 24/7, respond and stay in constant communication until closing). People who refinance are not looking for life partners....
Answered By: Rico - 10/27/2006
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