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What can a person do if they are fearful of confrontation?

When I deal with irate customer at my job, I start to sweat and when I get intimidated, I shake and get nervous. I don't want to be this way. Somebody please give me good advice.

Asked By: relp125 - 10/29/2006
Best Answer - Chosen by Asker
I used to be that way too. I worked at a bank as a teller. I hated it when people were rude and I couldn't hep them, especially when it was their mistake. It didn't help that I had a boss who was less than pleasant. She was always watching me over her shoulder, I could never do anything right. That didn't help the... More
Answered By: firefighter*lovin*wife - 10/29/2006
Additional Answers (13)
There is only one thing to do...practice. I kid you not.
Answered By: curmudgeon - 10/29/2006
 
you need to gain some selfconfidence. i used to hate talking to people too (people i didnt know) but then you just have to think to yourself, whatevver, you'll never see these people again so just be yourself and dont worry what they will think of you. hope this helps?
Answered By: Zoey L - 10/29/2006
 
Smile and speak very softly to the person. The customer will lower his voice too. Tell him that you will do your best to resolve the problem and ask him to explain it to you slowly and clearly. That should work. If necessary have a security guard or a big guy you can call on for help.
Answered By: notyou311 - 10/29/2006
 
Excuse yourself for a moment, then get the Manager, you should not have to put up with irate cutomers. I found something that works for me, I breathe in deeply, hold the breath til count of eight, then breathe out slowly and think RELAX, works for me, hope it does for you. Good Luck.
Answered By: nglsh_mm - 10/29/2006
 
Well the best thing to is to avoid such a situation. But here you cannot do that, so face it and face it confidently. Believe in yourself and always know that its just a person who has some problem and you can solve it.
Answered By: bhopaliguy - 10/29/2006
 
First of course is to take a deep breath,infact several... More
Answered By: Ronnie Wolman - 10/29/2006
 
Well for one thing, try and be as knowledgable about your job and you will gain confidence in your ability to provide these people with the answers to whatever it is that is getting them upset. There are courses in "How to deal with difficult people" that could really help you a lot.
Answered By: Chris - 10/29/2006
 
Gain some self confidence. Practice in front of a mirror or with a friend, using diffrent senerios. It will help you.
Answered By: msal_3 - 10/29/2006
 
I took a one day class called "Courageous Conversations" which was very helpful. It was about how to deal with touch conversations or difficult people . There are classes like this all over the country on dealing with difficult people. Maybe you could get your job to pay for one.
Answered By: EB - 10/29/2006
 
Get a new job, some tissues or a gun.
Source(s):
Answered By: spir_i_tual - 10/29/2006
 
maybe look into your past and see where this may have started. then do mental role play to redo the events. next learn relaxing breath techniques and practice often. nothing is as bad as you imagine. except for paper cuts.
Answered By: sishakara - 10/29/2006
 
First of all you've got to remember you are at a job , people and their behavior have nothing to do with you , so calm them down just by asking them what can you do to help them with thier situation , if you see that you can't , let your customer know you'll contact a trouble shooter which would be your manager . don't... More
Source(s):
Answered By: grandmabcookies@sbcglobal.net - 10/29/2006
 
I think the best way to deal with a fear is to face it. If you feel a confrontation is necessary do it. It's also a good way to learn from mistakes.
Answered By: reddhottmagmma - 10/29/2006
 
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