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How do you define great customer service?

What does it take to "wow" you as a customer? Thanks in advance!

Asked By: Chula - 12/22/2006
Best Answer - Chosen by Asker
As a customer service representative and former server/bartender it takes a lot to impress me. To me good service is somebody who's willing to go that extra mile to make sure that my needs are taken care of. I'm not asking them to "hook me up" or do something that's going to jeopardize their position, but somebody... More
Answered By: sommerluvn77 - 12/22/2006
Additional Answers (3)
my idea of great customer service : when I go in to a store I am greeted a "hello", I am asked if I need help finding anything one time and if I say, 'no' then they don't ask again (unless I look REALLY lost!), It does not take long to wait in line to try things on if at a clothing store, I am run up @ the cash... More
Answered By: Sara S - 12/22/2006
 
Be direct without being pushy. Know what you're trying to sell/promote well enough to answer reasonable questions. Don't be flippant. Don't inject personal opinion. Smile and respond courteously and let me know your company will stand behind the product. Make me feel like I'm a valued customer.
Answered By: heartmindspace - 12/22/2006
 
customer service has been the downfall of the USA. Its because noone seems to see the need to actually do what they tell the customer they are going to do. ESPECIALLY OVER THE PHONE! ever wonder why your cell phone bill is still screwed up the next month after you called customer service and the person on the other end... More
Answered By: michael f - 12/22/2006
 
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