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How do I become a decent assistant manager?

I just recently accepted the job of assistant manager at a service station, one that I have never worked at before. I start next Tuesday. I'm nervous because I've never been an assistant manager before, nor do I feel fully qualified for such a position. I'm a 20 year old college student, and the reason I was offered the job was because of my experience (I've been working for the past 8 yrs) and because of my good attitude and customer service experience. I'm concerned because the people who will be working under me are both older than I am, and are people who I beat out for the job. Some of them are probably more qualified than I am and know it. I guess my questions are What makes a good assistant manager? How do I balance the "manager" with the "friend"? I feel the need to befriend my employees, because employees can make the manager's life hell (who do you think has to come in at 2:00 in the morning when that shift didn't show up?). Just general advice would be nice.

Asked By: kadie_bug04 - 12/28/2006
Best Answer - Chosen by Asker
Make sure that you understand what the manager really wants you to accomplish while you are in-charge. Find out what the daily, weekly, and monthly responsibilities are so you can schedule your time and get those tasks done well and hopefully earlier than required... More
Answered By: jpbofohio - 12/28/2006
Additional Answers (6)
I guess confidence, but NOT tooo much because then you "vulnerable". You can befriend the employees but don't take advantage of that.ummmmm And just try your best!! Good Luck!
Answered By: tpsc10 - 12/28/2006
 
The best manager I ever had told us that he worked for us not we worked for him. It was his job to make sure we had everything we needed in order to do our jobs because without us doing a good job, then his job was pointless. He made us feel so important and that he cared. I'll never forget him and I learned so much... More
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Answered By: amy f - 12/28/2006
 
A good manager will not expect her employees to work for with but with her. You are at a higher responsability level so you must always set the example and follow the rules of the company. You must also learn to develop your leadership skills, suggesting new ideas, being ethic, taking iniciative and setting boundaries... More
Answered By: ♥Popotitozz♥ - 12/28/2006
 
I've been there, and I know it's tough. But think about teachers you've had or your friends' parents - the most effective ones weren't friends, were they? I'd strongly suggest not befriending them, at least not at first. Be friendly and open, of course, but don't go out for beers or anything. On the reverse side... More
Answered By: jenissing - 12/28/2006
 
congratulation on your new job I've once become assistant manager but diffrent business Ofcouse u need to become friends with your employees. But remember about keeping your intregrity and your behavior. make lines between work and friends OK goodluck for you
Answered By: Ice Blue - 12/28/2006
 
Instead of thinking "decent", how about thinking "exceptional". Having been a manager, I think maybe the most important issue you will have is keeping enough distance from your employees to be objective. Being fair to everyone and somehow telling the truth no matter what were the two things I found to be essential... More
Answered By: wanna know - 12/28/2006
 
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