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How should I tackle this difficult interview question?

I have an interview soon and all the other - unsuccessful - interviews I've had in the past all contained roughly the same question. The question is, 'If you had a problem within the company - say, staff shortages / wage reduction / being upgraded to an unfamiliar computer system / uncooperative colleagues - who would you speak to about it?' Usually I list off the colleagues / supervisors / managers I would speak to, but the interviewer usually responds by pretending all of these people cannot help me, so then I talk about how I would tackle the problem by myself, but then the interviewer responds by pretending I am unable to tackle the problem by myself and invites me to suggest further solutions. By this point I am fresh out of ideas. How would you respond to this question? All answers appreciated. Thanks.

Asked By: kim21uk - 2/26/2007
Best Answer - Chosen by Asker
To be honest with you... More
Answered By: Stephen H - 2/27/2007
Additional Answers (7)
Cor, that's a really hard one. Human Resources Department?
Answered By: Rachael H - 2/26/2007
 
I think the interviewer is just trying to get a sense of your thought process. So it's not necessarily that your ideas are bad or not allowed, it's just that he/she's trying to see where you'd go and what you'd do... More
Answered By: Yada Yada Yada - 2/26/2007
 
I would go to the human resource dept.find out if there are any solutions to the problems on their behalf. If not, suggest to have a team meeting, because more than likely it will become a group effort to sort out these kinds of problems. You find out what's best for the company etc..
Answered By: playbyear - 2/26/2007
 
It sounds like it is a behaviourral questions to see how you would respond in certain situation and the interview is looking for a specific behaviou if you do not provide what they are looking for they continue to probe. Listen for key words and figure out what they are looking for before you answer it is okay to ask... More
Answered By: SandraD - 2/26/2007
 
I am not quite sure which situation you are speaking about however, you did ask for any and all suggestions. What about if all else fails you consult the internet or library or some of your old college books?
Answered By: amazedmaize - 2/26/2007
 
I find it ironic that an interviewer discusses those things. Those are things well out of your control and has no bearing on you working there at that given moment. These are things out of your hands. I don't know what kind of places you are applying to but i'm guessing they are already low waged, no benefits and... More
Answered By: KC Girl - 2/26/2007
 
i would suggest you respond by saying i would go to the regional manager or human resources if that didnt work i would make a suggestion myself and try and fix the problem
Answered By: Mark R - 2/26/2007
 
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