why do you have to monitor calls on a call center?
In a call center, there are so called quality assurance team and their job is to monitor calls that every call agents are calling. what is that for. how important is that?
Asked By: mark j - 4/8/2007
Best Answer - Chosen by Asker
There are a couple of reasons... More
Answered By: Jason - 4/8/2007
Additional Answers (2)
Every call center aspires to be world-class, that is, COPC certified. But even without this, the output of every call is measured against call quality standards, hence the Quality Assurance Team... More
Answered By: Ferd - 4/8/2007
Yes, this is much important because this give more satisfaction to customer and client. you can find more information about call center at http://www.market-iq-int.com/
Answered By: Dino - 4/8/2007
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