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How can I be a better leader at work?

I'm the only shift leader @ my job & it's not working out. I always work hard & never have a problem w/ ppl telling me what to do. My motto at any job is to make my manager's job as easy as possible. Which also includes not whining or complaining about bad CSRs. Two of my representatives are the complete opposite and just think their job is cashiering and nothing else, they seem incompetent sometimes. They can't do anything w/o being told exactly what to do everyday they work. When they finally do something and my boss finds something wrong w/ it, they blame me for not giving detailed instructions. I've never want to be the shift leader that's hated but its backfiring on me, they're running me over. Everytime I work w/ them I finish late and I get in trouble for it. I really think they need to be dealt w/ in some way but my boss does nothing about it. How do I use my authority w/o being an ass and how do I get my boss to realize that there's truly a problem?

Asked By: Jo - 8/1/2007
Best Answer - Chosen by Asker
Go home and type up some S.O.P.s (standard operating procedures) for their jobs. Since they complain about you not being specific, be very specific and detailed about what to do and what steps to do them in. If you have to make one of these up for every common situation that occurs. Turn them into a quick reference... More
Answered By: irish398 - 8/1/2007
Additional Answers (3)
Okay here is what I would would do... whenever you feel or can predict failing deadlines.. or due to dependencies, raise your concerns initially .. be truthful and tell what you feel. If you are the kind of person who feels.. whether others will like you in work.. if you raise concerns.. I would say we all go to work... More
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Answered By: Jo - 8/1/2007
 
* Be demanding of a new employee and have nothing to do with them socially... More
Answered By: noils2 - 8/1/2007
 
You can read articles here on how to be an effective leader in your workplace, hope this helps
Source(s):
Answered By: Nana - 8/2/2007
 
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