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Do Dealership service centers really do all the work on scheduled maintenance?

I was out having a drink the other night and a guy sitting next to me who was the service manager for a local Honda dealership was talking to a co-worker. He said that when folks bring in their autos for the scheduled service work intervals done at 30 K miles and 60K ($600-$1330 respectively for accords) that the service technicians don't even do 1/3 of the work on the check list. Thinks like lubing CVC joints, flushing transmission etc, usually get signed off, but never done. He chuckled and said there is no way for the customer to know or even prove it. He said they usuallu do the obvious like hook it up to the "scope" and change the oil and filters, top off fluids, but that is about it. If it is not broke, they just sign off on the other stuff and you get screwed! Since they are not actually repairing anything, how do we know? my honda is due for the $1330, any way to avoid getting screwed?

Asked By: travelbud383 - 8/6/2007
Best Answer - Chosen by Asker
The first guy gave you the straight poop on this one. The unfortunate thing is that it is accepted practice. Look at all the excuses he makes. Business ethics died a long time ago... More
Answered By: pappy - 8/6/2007
Additional Answers (3)
That guy talking over a drink is an idiot, first to go blabbing about his employer's practices in public he should be fired, next to laugh about it like it's funny when it's not his money being spent on parts and labor... More
Answered By: netthiefx - 8/6/2007
 
That's probably something to think about the next time you go on an airplane trip.
Answered By: Knock N - 8/6/2007
 
Check around for an independent shop. Get some feed back from on line at local websites. A lot of reputable independent shops want your business. Part of the problem with dealerships is the competitive atmosphere in which the mechanics operate in. Look at some of the answers in "answers" and you can feel the conceit of... More
Answered By: David S - 8/6/2007
 
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