How can I improve Quality Assurance?

I'm trying to expand my postion as a quality assurance rep for my west coast call center. I already monitor phone calls and make sure reps are properly helping the clients and I also manage the accounts the reps set up to make sure they are properly being set up. Thats not enough! I need you expert I ideas, sugestions, Just more things to make his job more effective!

Asked By: Jorginity - 8/9/2007
Best Answer - Chosen by Asker
Identify areas of trouble and design 1-hour training sessions to address those areas. Also, put into place some measures for screening and hiring in order to find the most qualified candidates.
Answered By: luisamapacha - 8/9/2007
Additional Answers (3)
As far as QA having significant quantative measures can be a good starting point since quality is rather hard to quantify. If you can determine that a change in a metric is directly correlated to a change in quality you can probably use that as a starting point. You have to define for yourself what might be good... More
Answered By: Chris - 8/9/2007
How about rewarding 100% compliance with a gift certificatre for a dinner or a small gift?
Answered By: petra - 8/9/2007
Hire Veterans... More
Answered By: STEPHEN R - 8/9/2007
Sponsored results
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Click. Search. Apply. Free!
Jobs hiring near your local area. Part-time, Full-time, Work at home.
Sobre 287 Trabajos en tu area. $15-87/hora - Aplica Ahora.

Other Career Questions

What is your current job? Why did you choose this job? What do you enjoy about your job? What do you dislike about your job? What would be your perfect job? Would you rather have this j...
3 answers - Asked By: drop pants not bombs!.♥ - 3/2/2010
Where are the jobs? Is productivity and globalization creating a permanent “recession” of jobs? My main issue is I am doing a paper for school and have no idea where to begin. I was hoping suggestions...
4 answers - Asked By: bayebd24【ツ】 - 11/21/2007
Hi ok im 19 and about to start college to do an acess course into a university. Ive been browsing through all the courses and im tottaly stuck! I thought politics but im scared ill end up with some r...
1 answers - Asked By: roseparkerly - 1/26/2009

Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.

Popular Articles

Best-Paying Work-from-Home Jobs Article Rating
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook Article Rating
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-318