How can I improve Quality Assurance?
I'm trying to expand my postion as a quality assurance rep for my west coast call center. I already monitor phone calls and make sure reps are properly helping the clients and I also manage the accounts the reps set up to make sure they are properly being set up. Thats not enough! I need you expert I ideas, sugestions, Just more things to make his job more effective!
Asked By: Jorginity - 8/9/2007
Best Answer - Chosen by Asker
Identify areas of trouble and design 1-hour training sessions to address those areas. Also, put into place some measures for screening and hiring in order to find the most qualified candidates.
Answered By: luisamapacha - 8/9/2007
Additional Answers (3)
As far as QA having significant quantative measures can be a good starting point since quality is rather hard to quantify. If you can determine that a change in a metric is directly correlated to a change in quality you can probably use that as a starting point. You have to define for yourself what might be good... More
Answered By: Chris - 8/9/2007
How about rewarding 100% compliance with a gift certificatre for a dinner or a small gift?
Answered By: petra - 8/9/2007
Hire Veterans... More
Answered By: STEPHEN R - 8/9/2007
Find job openings in your area. Apply for open job positions today.
$21/hr Start, Avg Pay $72K/yr Check Our Map of the 1700 Openings.
New job opportunities added daily. Search & apply for DC jobs now.
Shopping for Jobs Today? Find the One That's Right for You!
Other Career Questions
What jobs are there in the business field that are night jobs? Places and job titles please. Im have a BA in Business Admin and looking for a night job, already have a morning/day job.
Enumerate these jobs Say, patent application writting. patent application writing. In a company, what jobs are needed to keep confidential?
Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Best-Paying Work-from-Home Jobs
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
2013 Engineering Jobs Outlook
Engineers will find job opportunities in select disciplines in 2013, with candidates who are all-around, client-oriented businesspeople in demand.
Best-Paying Jobs by Major
What could you earn with a particular four-year degree? Find out by checking out this list of the top-paying jobs for 20 of the most common majors.
Eight High-Paying, Secure Jobs
Want to earn a good salary and enjoy a measure of job security as well? Check out these well-paying jobs on tap for fast growth in the coming years.