Here's the job description from an employment site that lists Old Navy positions. The site is at:
The Customer Experience Manager is responsible for driving results by developing and managing short and long term planning strategies, processes, and events that foster a positive experience for internal and external customers. The Customer Experience Manager maximizes business results and the customer experience through upholding the Customer Experience Vision. The Customer Experience Manager oversees all functional areas that support the customer experience including Sales Floor, Fitting Room and Checkout.
Manages execution through effective planning, prioritizing, communication and follow up
Develops and communicates short term and long term business plans that set clear performance objectives for the Customer Experience team
Ensures team direction, supports priorities and maximizes the internal and external customer experience
Utilizes company tools and sales reports to analyze trends and identify business opportunities
Develops strategies for Customer Experience Center of Excellence to train, and measure individual and team performance
Partners with the General Manager to create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity
Develops short term and long term recruiting, hiring and staffing strategy to support the business
Attracts, recruits, hires and trains high-caliber associates and supervisory talent
Creates a positive work environment through coaching, ensuring all personnel policies are followed
Partners with the General Manager to establish clear performance goals and objectives for the Customer Experience team
Addresses poor performance. Initiates and administers corrective action when necessary. Follows up in a timely manner in accordance with company standards
Passion for creating an extraordinary customer experience
Excellent time management and organizational skills
Excellent communication, presentation, delegation, follow-up skills
Excellent attention to detail
Demonstrated proficiency in training, sales generation and leading of functional teams
Demonstrated ability to manage complex and competing priorities
Demonstrated ability to coach, provide feedback and manage substandard performance
Demonstrated ability to create a fun working environment
Demonstrated conflict management and resolution skills
Demonstrated visual merchandising skills
Demonstrated business acumen
College degree or equivalent experience preferred
Four years of retail supervisory experience preferred
Ability to effectively communicate with customers and store personnel
Maneuver around Sales floor, stock room and office
Ability to occasionally lift and carry up to 20 pounds
Ability to work a flexible schedule to meet the needs of the business, including evening overnight and weekend shifts
This doesn't sound like a first job to me--they require a lot of knowledge, which you could have gotten in school, and experience, which you couldn't. I think you would apply to be a sales associate first.
Here's the info for that job:
Who says you can’t have fun at work? At Old Navy we thrive as a team and have a little fun while we’re at it. We are looking for enthusiastic Customer Service Associates to drive results and enhance the customers experience by providing exceptional service that supports Old Navy’s Service Vision.
The Customer Service Associate upholds the standard of Friendly, Available, and Quick on the Sales Floor, Fitting Room, and Cashier Work Centers where the #1 priority is the customer.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Indicate availability to the customer by facing the front of the department.
Acknowledge and greet the customer within ten feet of entering the area.
Acknowledge additional customers and set expectation for service.
Educate customers on the benefits of Old Navy Card.
Prioritize assisting customers over other tasks.
Work quickly without pressuring customers to rush, be respectful of customers time.
Acknowledge customers – Greet them with a smile.
Follow up with customers to see if they need additional assistance
Follow all cash handling procedures per company guidelines.
Demonstrated time management and organizational skills.
Proven written and verbal communication skills.
Demonstrated passion for extraordinary customer service.
Retail experience preferred.
Lift and carry up to 50 pounds.
Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting, stooping, squatting, climbing.
Ability to work with/around cleaning chemicals.
Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
NEW for PART-TIME EMPLOYEES! Access to unsubsidized health care options is available to eligible part-time employees through a program called National Health Access.sm
If you are interested in applying for this position, please call 1-866-WK-4-GAPINC or Apply Online below.
I wish you good luck in finding a job you like.