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How do you train your staff to give out of this world customer service, and to actually want to do it?

I'm a new manager, just about to start my job. I've been an Assistant Manager, but now I'm fully incharge, and have to ensure my store gets 100% on our mystery shop. I know I give fantastic customer service. How can I ensure my staff will too? I know when I was a sunday sales assistant, I wasn't bothered, It didn't matter to me if I sold another belt or another pair of shoes. How do I make my staff really want to give fab customer service?

Asked By: Jemmiekins - 8/18/2007
Best Answer - Chosen by Asker
An employee recognition and rewards program can help your store improve morale and reduce turnover. It can be a fun way to reinforce behaviors that are important to your organization while making your employees feel appreciated... More
Answered By: Einstein - 8/18/2007
Additional Answers (8)
Incentives, if they are caught give them something. They will be happy and pass the word.
Answered By: Laura Z - 8/18/2007
 
Offer incentives. You'll throw a pizza party every time your mystery shop is 100%. Or what ever will motivate your people. Keep in mind, though, that leopards can't change their spots. Sometimes it's a matter of hiring the right (motivated) people in the first place.
Answered By: Angie - 8/18/2007
 
Incentives incentives.... reward the people who are mentioned in a positive way and "talk to" the people that are talked in a negative way. Also people are more likely to follow leadership by example.
Answered By: wyldbilld - 8/18/2007
 
Suggest to your hierarchy management like regional or store that you like your employees to attend a ritz carlton seminar in customer services as they are a phenomenal hotel with excellent customer service and... More
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Answered By: Diva - 8/18/2007
 
The only thing that worked for me (as a worker) was a monetary incentive/bonus, or threatened with being fired... More
Answered By: PS - 8/18/2007
 
How to is training... More
Answered By: madgooner - 8/18/2007
 
It's all about incentives. When I coach businesses and managers they all ask the same question that you did. The answer is simple, act as the employee. What's in it for them? There is a very good chance that working in your store is not their life's ambition, and they really only care about their paycheck, not yours... More
Answered By: Accelerated Marketing - 8/18/2007
 
A true leader motivates their subordinates to want to do well. In order to do this you must be committed to your work staff. You must show a true concern for them as individuals. When the goals of business align with individuals goals, that will be the motivation that is needed in order to excel. You will have to... More
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Answered By: Aftekkie - 8/18/2007
 
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