Search SEARCH

Why do phone customer service jobs pay more than physical labor jobs?

I used to do physical labor at a warehouse and was payed about $9.00/hr and I used to work hard all day carrying heavy things without much rest and there is no air conditioning in the warehouse so during the summer you have to work at over 100 degrees of heat. Recently I found a customer service job and they pay me $18.00/hr, double what I used to earn at the warehouse, and all I do is sit on my butt all day talking to people (customers) over the phone in an air conditioned office, most of the time there aren't even any calls coming in and we are aloud to just browse the internet and chat on AIM and Yahoo while there are no calls coming in. What is the reason for this? Why would anyone want to do hard exhausting physical work for such pathetic pay when they can earn twice as much in customer service jobs? And why do companies pay you so much more just to sit on your butt and talk to people, while the people who are really working hard in warehouses get payed so little?

Asked By: jeff o - 9/4/2007
Best Answer - Chosen by Asker
Customer service requires a person who is articulate , and has enough education to relate to problems and try and solve them per the company's dealings... More
Answered By: kate - 9/4/2007
Additional Answers (2)
Generally because they want to get people to stay as long as possible. People don't tend to stay very long at telephone customer service jobs. The work is boring and depending on what kind of customer service, it can be stressful if the customers are crabby.
Answered By: Abigail F - 9/4/2007
 
Physical labor requires no smarts as where white collar jobs do even if it is answering a phone you have knowledge of the company.
Answered By: Kenshin - 9/4/2007
 
Sponsored results
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Jobs.Quick-com
New job opportunities added daily. Search Virginia jobs now!
VirginiaJobNetwork.com
Click. Search. Apply. Free!
www.JobDiagnosis.com
Get Your Degree Online Sooner than You Think. Financial Aid Options
Degree-Accredited.com/Degree

Other Career Questions

What is your current job? Why did you choose this job? What do you enjoy about your job? What do you dislike about your job? What would be your perfect job? Would you rather have this j...
3 answers - Asked By: drop pants not bombs!.♥ - 3/2/2010
Where are the jobs? Is productivity and globalization creating a permanent “recession” of jobs? My main issue is I am doing a paper for school and have no idea where to begin. I was hoping suggestions...
4 answers - Asked By: bayebd24【ツ】 - 11/21/2007
Hi ok im 19 and about to start college to do an acess course into a university. Ive been browsing through all the courses and im tottaly stuck! I thought politics but im scared ill end up with some r...
1 answers - Asked By: roseparkerly - 1/26/2009

Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.

Popular Articles

Best-Paying Work-from-Home Jobs Article Rating
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook Article Rating
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-311
eTrustLogo