Why do phone customer service jobs pay more than physical labor jobs?

I used to do physical labor at a warehouse and was payed about $9.00/hr and I used to work hard all day carrying heavy things without much rest and there is no air conditioning in the warehouse so during the summer you have to work at over 100 degrees of heat. Recently I found a customer service job and they pay me $18.00/hr, double what I used to earn at the warehouse, and all I do is sit on my butt all day talking to people (customers) over the phone in an air conditioned office, most of the time there aren't even any calls coming in and we are aloud to just browse the internet and chat on AIM and Yahoo while there are no calls coming in. What is the reason for this? Why would anyone want to do hard exhausting physical work for such pathetic pay when they can earn twice as much in customer service jobs? And why do companies pay you so much more just to sit on your butt and talk to people, while the people who are really working hard in warehouses get payed so little?

Asked By: jeff o - 9/4/2007
Best Answer - Chosen by Asker
Customer service requires a person who is articulate , and has enough education to relate to problems and try and solve them per the company's dealings... More
Answered By: kate - 9/4/2007
Additional Answers (2)
Generally because they want to get people to stay as long as possible. People don't tend to stay very long at telephone customer service jobs. The work is boring and depending on what kind of customer service, it can be stressful if the customers are crabby.
Answered By: Abigail F - 9/4/2007
Physical labor requires no smarts as where white collar jobs do even if it is answering a phone you have knowledge of the company.
Answered By: Kenshin - 9/4/2007
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