Why the customer services in Bank of America are the worst than any other businesses?
I have banking with Bank of America for a long time and one time, I had a problem and the customer services were very unhelpful, rude and prejudice. The score for the customer services is -5 (minus 5) from scale of 1 to 10. What I mean is that they are very rude people including the manager. They don't value nor care about their customers. Why? Because they are the biggest bank in America. That's why, they are not afraid of losing customers regardless of the worst customer services ever. I never heard of bank of America got any award for customer services. What I don't understand is the people who work for bank of America. If they don't like customers, why they want to have a job that deal with customers. That doesn't make sense at all. Why Bank of America hire such people to work for them? That will destroy their reputation and eventually their business. That's just plain stupid. I know that Wachovia got Customer Service Awards for more than 5 years in a row.
Asked By: customerservices07 - 9/22/2007
Best Answer - Chosen by Asker
I work at a smaller community bank.. We personally know most of the customers that walk in the door. I would suggest going some place like that if you're tired of a huge, corporate bank like B of A. The drawbacks are that you are going to have fewer ATM locations and branches, etc. Some people find that it's worth... More
Answered By: Liz M - 9/22/2007
Additional Answers (1)
Bankers think their customers are crooks so it's OK by them to stick it to them every chance they get.
Answered By: Wrath Warbone - 9/22/2007
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Work At Home Jobs Make $87/HR, Jobs Seen On TV. Jobs Hiring Now
$21/hr Start, Avg Pay $72K/yr Check Our Map of the 1700 Openings.
Click. Search. Apply. Free!
Other Career Questions
Do most mechanical engineering jobs offer job security?
What is your current job? Why did you choose this job? What do you enjoy about your job? What do you dislike about your job? What would be your perfect job? Would you rather have this j...
Where are the jobs? Is productivity and globalization creating a permanent “recession” of jobs? My main issue is I am doing a paper for school and have no idea where to begin. I was hoping suggestions...
Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Best-Paying Work-from-Home Jobs
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
2013 Engineering Jobs Outlook
Engineers will find job opportunities in select disciplines in 2013, with candidates who are all-around, client-oriented businesspeople in demand.
Best-Paying Jobs by Major
What could you earn with a particular four-year degree? Find out by checking out this list of the top-paying jobs for 20 of the most common majors.
Eight High-Paying, Secure Jobs
Want to earn a good salary and enjoy a measure of job security as well? Check out these well-paying jobs on tap for fast growth in the coming years.