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Why the customer services in Bank of America are the worst than any other businesses?

I have banking with Bank of America for a long time and one time, I had a problem and the customer services were very unhelpful, rude and prejudice. The score for the customer services is -5 (minus 5) from scale of 1 to 10. What I mean is that they are very rude people including the manager. They don't value nor care about their customers. Why? Because they are the biggest bank in America. That's why, they are not afraid of losing customers regardless of the worst customer services ever. I never heard of bank of America got any award for customer services. What I don't understand is the people who work for bank of America. If they don't like customers, why they want to have a job that deal with customers. That doesn't make sense at all. Why Bank of America hire such people to work for them? That will destroy their reputation and eventually their business. That's just plain stupid. I know that Wachovia got Customer Service Awards for more than 5 years in a row.

Asked By: customerservices07 - 9/22/2007
Best Answer - Chosen by Asker
I work at a smaller community bank.. We personally know most of the customers that walk in the door. I would suggest going some place like that if you're tired of a huge, corporate bank like B of A. The drawbacks are that you are going to have fewer ATM locations and branches, etc. Some people find that it's worth... More
Answered By: Liz M - 9/22/2007
Additional Answers (1)
Bankers think their customers are crooks so it's OK by them to stick it to them every chance they get.
Answered By: Wrath Warbone - 9/22/2007
 
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