I have a community development problem can any1 help??
Several times a week, staff are asked by members of the local community to book a room or the hall in the main Community Centre building. Staff has to tell these enquirers that bookings are done via the Youth Service Business Manager at another location, and the enquirer should ring this person. It appears that most enquirers give up at this point, as the required hiring’s do not seem to materialise. The result is that the building remains largely unused despite its potential for being a useful community resource. It has also been suggested that the caretaking/cleaning arrangements be changed to save money. Would you see these frequent requests for hiring’s as a problem and if so how would you tackle it, or support the management committee in tackling it?
Asked By: Sarra X - 10/16/2007
Best Answer - Chosen by Asker
The solution to this 'problem' is to 'en-power' your Staff .... instead of the bureaucratic "sorry, we can't do that ... you have to ring another number" (which most people take to mean "You can p*iss off") encourage them to FORWARD the enquiry directly to the person who CAN help them... More
Answered By: Steve B - 10/17/2007
Additional Answers (1)
Well in this day and age, I dont see why people give up rather than phone... More
Answered By: robertlazi - 10/16/2007
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