What is a good ratio for an IT technician to how many pc's they are in charge of?
I am a technical analyst currently working for a company with 150 computers. I am in charge of all maintenance, repairs, upgrades etc. But I am also in charge of the dept i.e. budget, purchasing, administrating, researching, etc. I'm also in charge of the phone system, cell phones, security systems etc. I am making a business case, stating that we need to hire a 2nd IT person. In your opinion, what is a good ratio for one IT person and the number of pc's. example one IT technician can be in charge of 60 computers etc. thanks!
Asked By: munoz418 - 12/4/2007
Best Answer - Chosen by Asker
Sounds like you got your hands very full, thats quite a lot of boxes, I would say it all depends on things like, what OS they're running? user experience also plays a big part, do the users click on ad banners for free screen savers in a heartbeat? Or are they power users that run defrag religiously? What AV system is... More
Answered By: k0rva1 - 12/4/2007
Additional Answers (1)
About 80:1, so yes - if you're looking after 150 systems you really need a second person. Its stupid otherwise - what if you're off sick? On holiday?
Answered By: Linux OS - 12/4/2007
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