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This article is about hotel management in practice. For academic study of hotel management, see Hospitality management studies .
A hotel manager or hotelier is a person who handles the everyday function and management of a hotel. Larger hotels often have management teams, instead of individual managers, where each member of the group begins to specialize on a certain area of interest.
 Occupational tasks
Some of the responsibilities of a hotel manager include:
organizing and directing the hotel's services
controlling budget and formulating financial plans
promoting the business
archiving profits and expenses
meeting with customers, contractors and suppliers
hiring, training, reviewing and overseeing staff members
attending to problems or customer complaints and comments
addressing maintenance and upkeep
seeing to accommodations
meeting safety, health and licensing regulations
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Categories: Management occupations | Hospitality management
Hospitality management studies
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Hospitality management is the academic study of the running of hotels, restaurants, and travel and tourism-related business.
1 Hospitality and Tourism Management
2 See also
4 External link
 Hospitality and Tourism Management
Hospitality and Tourism Management (HTM) can be a business major in either a Bachelors of Science, or a Bachelors of Arts.
Graduate students graduate with a Masters of Business Administration, a Masters or Science, or a Doctorate of Philosophy in Hospitality and Tourism Management.
It is a focus that is studied by individuals that are intending to work in the Hospitality Industry, examples of which are; Hotels, Resorts, Casinos, and Restaurants.
Within the HTM concentration there is generally:
Food Management and Operations (Examples: Food Science, Food Selection and Preparation, Food and Beverage Operations)
Lodging Operations (Examples: Hotel Operations, Resort Management, Lodging Management, Financial Management and Cost Control for Hospitality Organizations)
Global Tourism (Examples: Travel and Tourism Management, Tourism Analysis, Hospitality and Research Methods)
Sustainable Tourism (Examples: Natural Destination Management, Responsible Tourism, Green Tourism and Eco-Tourism, Alternative and more Environmentally friendly ways of working within the whole Tourism industry)
Tourist Attractions Management (Examples: Heritage Attractions, Arts and Cultural Attractions, Industrial Attractions, City Based Attractions, Retail Attractions, Natural Attractions)
Entertainment Management (Examples: Theme Park Management, Theatre Management, Cinema Management, Museology, Live Music and Music Festival Management).
Event Management (Examples: Hospitality Sales, Catering Management, Hospitality Marketing Management)
Several large corporations such as Marriott, Hyatt, Wyndham and Hilton Hotels have summer internships in training programs for students majoring in Hospitality and Tourism Management, to help students get valuable work experience.
The Purdue University College of Consumer and Family Sciences's Hospitality and Tourism Management program has been ranked first in the nation by both industry recruiters and an evaluation conducted by Virginia Tech that applied the U.S. News & World Report methodology to the academic unit level.
 See also
Hotel manager: Job description and activities
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» Job description
A hotel manager is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservation), banqueting and housekeeping. In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
Financial management - preparing budgets and marketing strategies and achieving targets for the business - plays a major role. The manager must strike a balance between customer satisfaction and effective business management, ensuring financial viability, and facilitate a smooth-running customer service, whilst ensuring staff work together as a team.
» Typical work activities
Typical work activities vary depending on the size and type of hotel, but may include:
planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans;
maintaining statistical and financial records;
achieving profit targets;
recruiting, training and monitoring staff;
planning work schedules;
meeting and greeting customers;
dealing with customer complaints and comments;
addressing problems and troubleshooting;
ensuring events and conferences run smoothly;
supervising maintenance, supplies and furnishings;
dealing with contractors and suppliers;
ensuring security is effective;
carrying out inspections of property and services;
ensuring compliance with licensing laws, health and safety and other statutory regulations.
The manager of a large hotel may have less contact with guests but will spend time meeting heads of department and planning and monitoring the progress of business strategies. In a smaller establishment, the manager is much more involved in the hands-on day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.
A significant number of hotel managers are self-employed and this can lead to a more general management experience, from greeting guests to managing finances.
CTHCM Diploma in Hotel Management
The ideal introduction to the essential principles of the hotel business.
Description Syllabus Entry Requirements Fees No previous experience or hotel management training is required for entry to this first year programme which starts from the very beginning and introduces the basic ingredients of a hotel manager's necessary skill portfolio. By the end of only one academic year of study, students will have an understanding of the food and beverage operations within a hotel, plus basic knowledge of front office and accounting procedures, and the computer technology that makes them tick. Theoretical subjects such as marketing and the behavioural aspects of tourism are also covered.
Food and Beverage Operations
Hygiene and Nutrition
Front Office Operations
Facilities and Accommodation Operations
Hospitality Costing and Control
The Global Hospitality Industry
A good secondary education equivalent to GCE 'O'Level
You can also view the entry requirements for all our courses.