Please read and rate this professional letter I must send in today?
Subject: “What excellent customer service means to me” Dear Sonia: I am happy to move into this phase in the process of becoming a Quality Analyst for J. Lodge, because monitoring customer interaction with our representatives is necessary to ensure excellent customer care is being provided to customers, preserving clients by satisfaction while maintaining their customer’s loyalty. Customer loyalty means more revenue, company name recognition, and with that, longevity. Customer loyalty is possible when customers feel a connection with the company. The service representative is the first contact in this connection. The representatives should be knowledgeable, professional, and courteous, but most importantly listen to the customer to successfully implement the above. There are different types of customers, meaning the type of approach should vary accordingly. As a consumer, I expect courtesy, knowledge, honesty, and convenience from a company. Others may expect savings, security,
Asked By: stinkybinka10 - 2/25/2008
Best Answer - Chosen by Asker
Excellent! But if this is a form of application to a job, include something about yourself; the good and positive points you can contribute in relation to the job.
Answered By: firstname.lastname@example.org - 2/25/2008
Additional Answers (3)
Sounds good to me =) Reads very well.
Answered By: aphrodite - 2/25/2008
Answered By: worldstiti - 2/25/2008
Lots of buzz words, but does it answer the question "What excellent customer service means to me... More
Answered By: Ranjeeh D - 2/25/2008
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