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Is anyone using an call center to answer the phone and make calls??

we have a seasonal service business and it is never convenient to answer the phone let alone take notes during business hours--collecting customer data and putting everything in our files at home and following up on jobs and potential jobs is suffering because of it. We have decided that the only way to take control of the situation is to have a call center answer the phone and update our files while it happens and call us if we need to get with someone right away and send us a log of everything that happened phone call wise that day. I have concerns that during the peak hours of the day that phones will not get answered and a poor operator could lose valuable information by not recording it in the comment section. Anything would be better than the system we have now and the same goes for contacting customers 5-6 times a year for renewal work. please share your experiences and advise.

Asked By: curious - 2/29/2008
Best Answer - Chosen by Asker
Date :: 1st of March, 2008... More
Answered By: harsh kapoor - 2/29/2008
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