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Objective: To obtain a position with a growing company with the opportunity to excel and gain more experience in the Customer Service industry. Work History: (5/2007-11/2007) Temp. Position-Title coordinator 7090 Samuel Morse Dr Columbia, MD Responsibilities include but are not limited to: -Taking inbound calls and analyzing the needs of the customer as well as entering data received during the conversation. -Maintaining client accounts. -Contacting Abstractors to verify legal information -maintain contact with outside vendors to be certain they are responding timely to the needs of the title company regarding a given file. -Update clients on the status of existing products (10/2006-03/2007) Final Title Processor Resource Real Estate Services 300 Redbrook Lane Owing mills, MD Responsibilities include but are not limited to: - Audit files for compliance, review closing documents and prepare final Owner’s Title Insurance Policies and Lender Title Insurance Policies. - Transmit all required documents to Lender/ Via email , fax or us mail - Open files in Computer System/DMS -Create and Mail client and customer letters -Obtain lender, seller, buyer, borrower, agent, and other transaction related information as required -Collect and deposit all funds in accordance with the settlement/HUD-1 -Comply with all requirements detailed in the loan closing instructions and return lender(s) package -Reviewing recorded mortgage and title binders to ensure recordings are accurate. -Performs title, tax and parcel searches. -Review all files to ensure compliance with all closing instructions (2001-2006) Campus Safety Officer Maryland Institute College of Art Baltimore, MD Responsibilities include but are not limited to: -Greeting customers -Interacting with customers to provide information in response to inquiries about the college or its services and to handle and resolve complaints through a variety of means via by telephone; by e-mail, fax, or regular mail correspondence; or in person. -Keeping an accurate and daily log of crimes, incidents and reported activities -Transmitting messages by radio -Acting as first responder to any emergency situation -Protecting the persons and property of students, faculty, staff and visitors -Patrolling in electric vehicle and on foot on all campus streets, byways and interior areas -Monitoring fire alarms, theft alarms and closed circuit TV surveillance systems -Taking inventory of "lost and found" property -keeping record using the alphabetical filing system Education: (1998-2000) Southwestern Senior High School Baltimore, MD High School Diploma (2001- 2003) Family Bible Institute, College, Seminary, & School of Counseling Baltimore, MD Associate of Biblical Studies Degree Certificate of Completion of Creation Therapy Counseling Program Skills: - Experience in reading title binders and reviewing recording mortgages for final policy -Strong verbal communication and listening skills -Good interpersonal skills -Able to work independently within specified time constraints. -Basic to intermediate computer knowledge -Possess a friendly and professional manner - Ability to successfully resolve common client /customer problems in a positive, calm, and professional manner. Technical Skills -Ability to use a variety of office machines. -Proficient in Microsoft Word, Excel, and Outlook -Ability to apply common sense / practical approaches to solving concrete problems References: Available Upon Request

Asked By: ynvangel - 3/1/2008
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it looks really good. I have two suggestions... More
Answered By: geoff_hazel - 3/2/2008
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