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How much abuse to do you have to take in your customer service job?

I have worked in customer services for about 10 years. Every company is different with how much abuse you are expected to take. I have had jobs where I had to just take endless abuse, personal insults and just stand there and smile, and I have had jobs where I am allowed to hang up on or walk away from very nasty customers. at my job now we are allowed to hang up if a customer way out of line.

Asked By: eastcoastdebra - 4/2/2008
Best Answer - Chosen by Asker
Do your best for as long as you can. There comes a time when enough is enough. When you know there is nothing more you can do to make the customer happy just smile and tell them you understand but you've done all you can. Hang up or walk away. No customer has the right to verbally abuse you.
Answered By: feeling ripped off - 4/2/2008
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