Why do some many animal folks --pet Lovers, hate Petsmart?

	Why do some many animal folks --pet Lovers, hate Petsmart? I was wondering if they have some horror story to tell. I just want to know because I'm currently taking 2 pets there. Asked By: My Girls..Miley and Isabelle!! - 6/5/2008

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Taking 2 pets there... you mean Banfield, the corporation who owns the vet hospitals that're in PetsMart stores? I personally dislike them because they make their vets recommend a set series of tests for various things, push procedures that don't need to be done (like declawing) and charge stupid rates for a variety of things. I've also heard plenty of bad stories about their care plans and how tough it is to cancel them and to get out of paying stupid fees that don't seem to have much purpose. Your local non-corporate animal hospital is probably going to be cheaper, less hassle and less turnover in the end. Many Banfield folks are new grads who take the jobs because they do pay fairly well, but then move on to their own practices after they've saved a bit. Personally, I prefer having a relationship with a vet that's known my animals their whole lives and isn't planning to move on to someplace else in the near future. As for the stores, I don't like them because they frequently don't seem to have a clue as to how to keep exotic animals. They have snakes and other reptiles that clearly aren't healthy, in inappropriate enclosures that aren't cleaned enough. Not every store is like that, but enough. The national company needs to step up and make some guidelines about that sort of thing. Answered By: Pat C - 6/5/2008

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I'll admit, I didn't read this entire thread/post. Most people talking down on Petsmart groomers upsets me because I am a groomer there. It is not fair to judge the whole corporation's groomers based on one experience you had. You are insulting me, even though you may not think you are, but by saying DO NOT GO TO PETSMART FOR DOG GROOMING, is. I see some of the stuff that goes down in my salon that I am not okay with and I go to my managers about it. If that is not solved I let other management know about it. There is only so muchthat one person can do about anything. I am a d**n good groomer. I care about everyone's pets like they were mine. I would never do anything to anyones pet that I wouldn't do with mine and trust me, I am obsessed with my dog and she means a LOT to me. If you are unsatisfied with your experience you need to let the management of that store know. You might even want to try a different groomer there until you find someone you like and trust. You might even have missed the chance to find a good groomer at the store because one of the other ones ruined it for you. I try my best to follow all of Petsmart's policies even though it may make me behind schedule (like only certain breeds can have cage dryers.) It's funny because the only policy I do break is bringing water into my drawer because of the poor ventilation back there. I'm just tired of everyone saying these horrible things when they could be missing out on a good groomer like me that cares about your pets well being and wants you to have a great experience. Even if it's not at my salon or a Petsmart salon the safety of your pet is important and that is part of the reason Petsmart's salons have windows in which you can watch at least half of the grooming process unlike some other salons where the dog is in the back and you can't see anything. Always ask a lot of questions and remember - Everyone is different, we're all individuals, we all do things differently, and if one person does something you don't like, you can always make sure they don't groom your dog. Source(s): Experience. Answered By: Rachel V - 6/9/2008

Yes I have a horror story. Quite simply I took my dog to be groomed, she became very ill, no explanation as to how, and then she died. So, yes, I say PetSmart killed my dog. I'll be selling the shirts soon. Answered By: rose21 - 6/8/2008

The trouble with those stores, as far as the pets they sell, is that they by from large commercial breeders, that are only breeding to have a product to sell, and don't really care about the health of the animal. Most small pet shops either raise the animals that they sell or buy from private breeders. The fish come from pretty much the same distributors, but the way they have the filter systems in the tanks, allows for the water to circulate from tank to tank. Its just a loop system, most of the time. Not to mention the person that's helping you may or may not know what they are doing. As for grooming they tend to hire people that don't have a lot of experience, and having an audience is not the best thing while your trying to handle a dog that isn't behaving. Answered By: annette w - 6/5/2008

I don't like that Petsmart is forcing Banfield on its patrons. I typically get all of my Pet food and necessities at the mom n pop type store near my house(they carry the good food!), but today we went to Petsmart because I needed to get a new cat food dispenser for the cats and while we were there I decided to reload on Frontline. Typically it is behind the counter and they just scan it with the rest of your stuff and you go on you way. NOT anymore... Now they make you go over to the Banfield counter to buy it. So i walk over there, and the girl working the counter seems quite annoyed that I disrupted whatever daydream she was having. They wanted me to fill out like 4 pages of paperwork to "register my pets as patients." You have GOT to be kidding me. I politely declined and went on my way. 1800petmeds had better prices anyway. Another time, we were looking for links for the prong collar, and this woman comes over trying to get us to sign up for Banfield services. I politely told her that I was happy with our family vet and she persisted to try and get me to sign up. It was very annoying. It just really bugs me that they are pushing this clinic so hard. if I MUST go to a big box pet store, I'll stick with Petco from now on. I'm tired of having Banfield pimped out to me while I am shopping. Answered By: ~Amerz~ - 6/5/2008

Oh, boy....where to start? Well, I don't like a LOT about that store. First, they almost killed my Great Dane! The idiots. >.< I have a gorgeous black Dane girl. When I wanted to get her photo taken and I was really busy the day of the appointment, I thought I'd just have them bathe her. No biggie, right? rolls eyes Well, I picked her up and she got her photos done. The next day, I noticed that bits of her fur looked kinda funny - all over her body except for her legs and head. I thought nothing of it. I thought maybe she was beginning to shed or something. Well, the next day it was worse, and the day after that I thought there had to something wrong. At closer inspection, I saw that she had open, oozing sores all over! I took her to the vet and told him about me taking her to Petsmart to get groomed. He checked her out and told me she was very ill with Staph! She was so ill in fact that he was not sure if she would make it. He kept her and treated her for a week. She pulled through but.....what a nightmare. I went back to Petsmart and told them that they had infected my dog with Staph and demanded to know what they did to my dog. The Staph had entered by dogs body through lots of little cuts all over her. It took a lot of pressing and digging to get a true answer out of them. They had used an infected shedding BLADE on her! On a single-coated dog! ARGH! I was steamed to say the least. I seriously chewed them out (grooming shop customers watching). It was very sad that I had to tell them how my dog SHOULD have been groomed and tell them they needed to disinfect their tools between dogs. Yeah, I hate Petsmart. I know the fish are almost always sick because of their lovely filtering system that goes through all tanks and if you add there fish to your tank - good luck. The clerks don't know much. I have been there and asked a question to the staff. They look straight at me and tell me a bunch of bologna. I once asked "How big of a tank do I need for this fish?" The lady tells me "One gallon is all you need". I say "But this sign about the fish on the tank says '5 gallons per fish'". "Oh, no. It's okay". rolls eyes, again They don't care if they sell you a fish and tell you to put it in inadequate conditions because they know you'll be back when the fish outgrows the tank you bought and dies. I hate dishonest people. There was one good employee that work at our local Petsmart. I learned to talk to her if I had a question. I knew she knew her stuff. Unfortunately, she quit. I actually saw her at a local dog park one day and we had quite a conversation. She said that the way they do things is to hire one person who knows what they're talking about. Then they tell the other employees to repeat whatever they hear that employee say. She also told me, after I told her about my dog, that their "groomers" are just their regular employees that want more hours. She said they are sent to a two week crash course in grooming and that's it! Let's see, that's 80 hours at most. In California, regular grooming schools require 600 to 800 hours before you can wash or trim a dog. 100 times as much as these Petsmart people get before they are turned loose on your pet. This same employee also said that, when a sick animal came in from their shipment from the mass breeder, the store management would tell them to just leave the animals in the back and not do anything about it. Duh, I mean they HAVE a vet office right there in the store. This employee said that she would convince the management to let her take the animals home to nurse back to health rather than let them just die in the back room. This same employee said that the Banfield vets are terrible or don't know anything anyway. Sheesh. That is not the place I want to go anywhere near with my pets. I have since learned to buy from our local feed stores to get the best quality food, supplies, and meds for much cheaper prices. So, besides them almost killing my dog and trying to cover up what they did, the employees don't know much, they get their animals from mass breeders who just care about making $$, their vets aren't great, and their animals are very often sick and they don't care.....it's a great store. lol. Source(s): personal experience, second hand experience Answered By: Amber - 6/5/2008

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