What is involved in the field called "Information Technology Support"?
I am wondering what a person does with this job, and what kind of salary is average ?
Asked By: Zlaja17 - 7/23/2008
Best Answer - Chosen by Asker
You are the guy everyone calls when something is broken and they need it fixed. this could be grandma jane or some CEO. Support is broken into tiers, when you first call you get tier 1 which is front line support (how to plug in a mouse) then you move up the food chain to tier 3 which should be a specialist. Pay is... More
Answered By: mnafe - 7/23/2008
Additional Answers (3)
Information Technology Support encompasses several areas, but is primarily focused on customer service/troubleshooting for computers. I would recommend the following websites for further information - For job descriptions/job listings: http://www.dice.com For salary information: http://www.salary.com
Answered By: Rachel K - 7/23/2008
Generally you would be required to have knowledge of computer networks and be able to troubleshoot problems with the network. You might work for a call center, or you might work only for the employees of a single company. The salary ranges, but it tends to be very good (eventually you could earn 6-figure if you really... More
Answered By: ecrunner - 7/24/2008
IT support provides client support as well as offer resolution to technical issues users are having. Ability to understand the user issue, promptly answer and resolve support related emails, phone calls is important. Experience in dealing with computer hardware and software issues as well as proficiency in Desktop as... More
Answered By: mikey - 7/24/2008
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