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How does a citizen file a formal complaint against a local post office for poor service?

I am sure that I have seen a complaint form, but not recently. Are there on line forms to print out or email? We live in a small town, and some of the postal employees are getting old and are rude and inconsiderate, acting like they are doing us a favor to do their civil service job which most people would be thrilled to have! But it's worse than that... Our packages are delivered to the post office: we do not have door-to-door mail service. The postal employees insert a card in our post office box, letting us know to pick up packages. Lately, it seems they often don't bother. When the parcel is a few days late in arriving, we ask and they mysteriously appear back there after they search around for awhile. We have paid for First Class or Priority Mail, and by that time, we have actually received our shipment much later, and may as well have paid for the sluggish Parcel Post. When I pay for Delivery Confirmation, they will actually scan the packages but not deliver them! I'll go on their website, and it will say it was delivered yesterday, but I have not received it! When I complain, it's just oh well, here it is. I think they need to be reported to a higher authority. So.... how do I do that? I have searched on the USPS website, and cannot find a thing there.

Asked By: mia2kl2002 - 8/8/2008
Best Answer - Chosen by Asker
There is not a specific form for complaining about a postal worker, but you can certainly use their "email us" form and send them a note: https://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/ask.php?p_sid=e*SnrvPi&xssl=1... More
Answered By: Indigogeek - 8/8/2008
Additional Answers (10)
You really ought to be careful. Have you ever heard the expression " going postal"?? You could have already placed yourself in danger because those guys are computer nerds ( no offence postal worker - i admire your logical intelligence). Leave it in the hands of God as to punish the wicked. Amen.
Answered By: Terry W - 8/8/2008
 
If you have a lawyer than ask one.Than look up Bill Handel and go on his website, they have free lawyer services.
Source(s):
Answered By: MoneyOrder - 8/8/2008
 
Go to there Website. Contact your local Postmaster Genreal1
Answered By: for me to poop on! - 8/8/2008
 
You need to contact the Postmaster for that area.
Answered By: Sunny - 8/8/2008
 
Call your congressman and or Senator in your area and complain, complain and complain use 1-877-ask-usps and complain every complaint is handled by the area district if you complain to the postal employee expect to receive poor service I work for them we catch flake from Postmaster, managers, supervisors, and even the... More
Answered By: kusim1 - 8/8/2008
 
If the problem is with your local post office you could ask to speak with the Post Office Master of that particular location. This is the manager of that branch. You can also file a formal complaint with the Office of the Inspector General, They can be reached by e-mail, phone, fax, or snail mail. Check the link... More
Source(s):
Answered By: embarrassed - 8/8/2008
 
I also want to file a complaint about this old man who was so rude! as well as their customer service because the place was packed and there was only one guy on front desk... More
Answered By: Maivko - 10/19/2013
 
Mia2k must live in the same town as I do because I have the same problem. If these people don't want to do their job, they need to go work at walmart and let someone else do a job because they appreciate having a job.
Answered By: dkandm - 11/8/2013
 
Pointless. The USPS is a government agency that doesn't care about customer service. I've dealt with them before and their only concern was how many people I have told about my problem. I will NEVER ship anything USPS. Unfortunately, even when things are shipped to me from other sources they end up being delivered (or... More
Answered By: Fasiha - 2/22/2014
 
I am having a problem where our mail man or woman depending which one we have certain days. On Friday and Saturday they run early but Monday through Thursday the two mail persons are sitting in parking lots of a couple different stores at different times of the day the same days just sitting around talking and our mail... More
Answered By: Sherry H - 3/3/2014
 
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