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How can I make a complaint against a customer service representative from Verizon Wireless?

I just had the worst experience ever with an agent over the phone, he was so rude! I called the customer service # to ask where I can submit a complaint, but they were not very helpful either. Is there any way that I can make my voice be heard in their corporate office?

Asked By: Erica P - 8/27/2008
Best Answer - Chosen by Asker
I work in the Cell Phone Support industry (not Verizon). I have been there for over three years. Here's the scoop... More
Answered By: Toonces - 8/27/2008
Additional Answers (14)
call
Answered By: Zeke - 8/27/2008
 
I would suggest the old fashioned way. Find out their head office address and write a letter to the CEO.
Answered By: ? - 8/27/2008
 
probably have to send a letter with the higher-ups. Maybe the businses bureau as well? You are right.. they STINK... I got rid of their service a long time ago!!
Answered By: Julie-Anne - 8/27/2008
 
verizon.com? i dont know! i wish i did. maybe you could google it.
Answered By: akm81794 - 8/27/2008
 
http://www22.verizon.com/foryourhome/ContactUs/ContactUs_Email_Form.aspx
Answered By: woman 2 - 8/27/2008
 
Call that store and ask for (whatever the person you talked to's name)'s manager. Once you get him/her....ask for Their manager. Get your voice heard. Good luck!!!!!
Answered By: Ms. Taken - 8/27/2008
 
They make it hard to so you wont call again about small charges and they will make a bunch of $ that way. The best thing to do is just suck it up =[
Answered By: Pdetz - 8/27/2008
 
Call back and ask to speak to a customer service supervisor and get their name and ID number. Follow up in writing to the address on your bill.
Answered By: LAURIE - 8/27/2008
 
Ha ha, Funny. I used to be a cust. Serv. Rep for Verizon Wireless. That's kinda hard, cuz they have the WORST system there. And they do a horrible job training, so a lot of the time it's not even the reps fault. But, saying you need to make a complaint. You have to ask to speak to a supervisor twice. After that, you'll... More
Answered By: lotus - 8/27/2008
 
go to the better business bureau website and make a complaint. they will respond to that because its a complaint that goes on there record and companies dont want a bad record. I used it once where i could not get any where with the company and made a complaint with the BBB and all of a sudden they were willing to work... More
Source(s):
Answered By: seidokann - 8/27/2008
 
Very simple: Canadian Council of Better Business Bureaus www.ccbbb.ca or Better Business Bureau (USA) www.bbb.org Try also a letter to the company in your state at this link: http://www22.verizon.com/Residential/Support/ContactUs/ Good luck!!!!
Answered By: momof2 - 8/27/2008
 
Use planetfeedback. I hear verizon checks that a lot. Or possibly call in and ask to speak to a supervisor right off the bat. Or you may want to try just writing a letter. Either way, it sucks that this has happened to you. I would want to get my voice heard as well. I have read many success stories of people who have... More
Answered By: curious4answers - 8/27/2008
 
Better Business Bureaus
Answered By: CANDYMAN - 8/27/2008
 
look for their number on the internet. keep complaining until someone actually hears you! i know how rude and stubborn they can be just because they are on the phone. if you have to be as extreme as going into a store to get the headquarters on the phone then do so! good luck.
Answered By: zxymaria - 8/27/2008
 
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