What do you hate most about repair shop Service Advisers?

I just got a job as a service adviser at a small repair shop. Care to help a newb out? :) Also, what do you like most about them?

Asked By: TOP GUESSER [labeled] - 11/1/2008
Best Answer - Chosen by Asker
I train advisers. One of the best things I can tell you is to build a trust with the customer... More
Answered By: bobby b - 11/1/2008
Additional Answers (2)
I hate it when thy lie to me. Mostly this when they promise the car will be ready at a date/time and it isn't. I know stuff happens, but as soon as he knows the repairs will take longer he needs to call and tell me. I hate it when I go to get it and it isn't ready. I don't care what the reason may be, the fact that he... More
Answered By: Robbie N - 11/1/2008
The thing i hate most about service advisors is that some of them believe that the technician is there for them- to work and serve them- absolutely not- technicians are there to put food on their table- the service advisors. I also hate when they promise a customer the world or promise free work and such- I also don't... More
Answered By: heatherblack1027 - 11/1/2008
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