How to move into the technical support field?

I have basic tech support knowledge, but I need to know the ends and outs, so to say. Are there books or e-learning programs out there that will prepare me for a basic helpdesk job? Thanks.

Asked By: konfuzzled - 11/5/2008
Best Answer - Chosen by Asker
there are courses you can take to help you such as MCDST, Microsoft Certified Desktop Support Tech. Really useful and would help you out and teach you what you need to know. i really think a couple of courses would help you out and give u a boost in your career path
Answered By: Agog85 - 11/5/2008
Additional Answers (2)
hmmm, well,, depending on where u want to work @ helpdesk basically involves common sense and a knowledge of systems and also a saviness,, where i work help desk are the kings of being able to use google and grab info quickly,, lol it sounds funny but when u have a blue screen and some hex error to decode what else can... More
Answered By: rainofkayos - 11/5/2008
I own a computer company and field many questions per day on anything from simple issues such as how to transfer files to complex computer issues such as how to secure a wireless network properly and set up security features. If there is anything I can share with you is that you must first and foremost possess patience... More
Answered By: Chris K - 11/7/2008
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