customers please stop going to the photo lab to purchase your groceries?
Hi all, i work at walgreens as a photo specialist here in ohio, city will remain anonymous. Anyways in the 1 hour photo lab we have to get the customers orders done under an hour or we get in trouble for having so many late alerts or customer complaints and we have to becareful with film orders making sure orders don't get mixed up while at the same time taking passport photos or filling ink cartridges. Everytime i'm trying to get caught up on orders while running around crazy multi-tasking i have to stop what i'm doing because customers come up to my counter wanting me to ring up their milk, cart full of misc. items or since my lab is right by the snack station we have where you can get hot coffee or fountain sodas, i get them bringing up their dripping (because they filled the soda and ice too high) sodas on my counter where people lay their photos to look at them , me rushing to wipe the counters so the others photos don't get wet or sticky. I ask the customers if their picking up photos they say " no just checking out my stuff " i glance over at the "real" check out counter to notice noone over their, nor , is there anyone at the cosmetics counter. Their response is your counter was closer, when i feel like saying "well you have to walk by the actual checkout counter to leave the store why not just go there! Meanwhile i can't process my film orders and have to witness customers who are using the kiosk machine get annoyed because i can't help them with their picture order because i have a huge line full of people buying eggs, toys and makeup. I know this isn't a huge epidemic really, i'm just venting. I just like getting my orders done fast as i promise to my customers and hate when they get mad for orders being late when it wasn't my fault, i take their photos (memories) seriously. Hate to see a picture get ruined because i had to stop to ring up milk. I know i'm not dealing with an actual dark room where lights have to be off like professional labs, but still we're messing with chemicals and peoples wedding, child births, funeral pictures here please take your sticky drinks elsewhere. I know i'll get alot of negative response here, people saying quit complaining etc. Just take this into consideration the next time you drop off film or send through the internet, that you hope someone in the lab is making sure his full attention is placed on making sure your priceless photos are handled with care and to know your wedding photos didn't get ruined because a customer spilled soda on counter. If you are picking up photos while buying such items ,i don't mind at all as long as there is no sticky mess lol because i can't get into trouble for a late order while servicing and actual photo customer. I feel much better now. Sorry in advance if i annoyed anyone i really do like my job. I just got off of work and got chewed out by 4 customers in a row for this exact reason and it's still a little fresh , Thank you. Uh Marley, that phrase is highly overused. I'm but my "photo" customers should come first no matter what , their paying for a service and expect their photos to be on time without out errors. Hmm milk or memories u decide. I still give the non "photo" customers great customer service that's why i'm on here stating my frustrations instead of out on them thank you! Thank you C.G and audrey lol people actually send me over to the checkout counter to get their cigarettes :-/ Blossom what you've failed to realize is what maybe convenient for you (having me ring your milk up) is an incovenience to a customer waiting for their photos. So either way i'm upsetting one or the other so i'm sorry i choose my actual customer. When there is a checkout clerk standing around bored as hell hoping someoone will checkout at her counter to make her time go by faster...meanwhile i'm sweating bullets-complete exaggeration with the bullets thing. lol
Asked By: Tom D - 1/9/2009
Best Answer - Chosen by Asker
At many other retail stores with photo labs, I have observed that there is not a full-service cash register in the photo lab - rather, the register in the photo lab only contains the necessary information to check out other, related items, and maybe a few impulse items, such as sodas, etc. I've always been surprised... More
Answered By: JenV - 1/9/2009
Additional Answers (9)
I think that you need to not be complaining so much because in all customer service jobs, the number one rule is THE CUSTOMER IS ALWAYS RIGHT.
Answered By: Marley - 1/9/2009
Aww I feel you honey. Retail sucks! People are so incredibly lazy... I have customers hand me an entire list and ask, wait, usually TELL me to show them where everything is. I'm a stockboy, not their personal shopper.
Answered By: C.G. - 1/9/2009
I enjoyed reading your vent. Your welcome :]
Answered By: Audréy - 1/9/2009
Put up a sign, and remove the cash register from your station. Have people pay for everything, including photos, at the checkout.
Answered By: Natalie U - 1/9/2009
Talk to your manager about this (after you have calmed down!) Get your direction from him or her. If the manager says they want you to focus on photo processing and that the other cashiers are responsible for ringing up customers, then you have a direction from your boss. Customers may try to ask you to ring them up... More
Answered By: Parrot Eyes - 1/9/2009
I loved your vent and I understand how frustrating it can be. I used to work at a roadside photo developing place and I would get people knocking on the window while in the dark room and all they want is my recommendations for a good place to eat.
Answered By: franksonw - 1/9/2009
You are just complaining, sorry. What you are basically doing is whining because you have to check out people at the photo lab who are not getting photos. You sound a little lazy, like they are torturing you because they went to that register instead of the other one. Does it really matter, though... More
Answered By: Dewsi - 1/9/2009
You know what- the customer is NOT always right!!! If a customer is being rude, why should you stand by and take it? I'm in customer service too, and I am as polite as I can possibly be, but if a customer is unnecessarily rude to me I let them know that it's unacceptable. And if they swear at me, I warn them that it's... More
Answered By: kelly7585 - 1/9/2009
Your beef is with your manager, not with customers. If you can't convince the manager to put up a sign saying "photo orders only," then you need to either make it work or get a different job. I think you've lost sight of the fact that part of the way the store makes money (and hence pays your wages) is that it retains... More
Answered By: Blossomo2 - 1/9/2009
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