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what is virtual as in virtual call center?

I was noticing a job posting tonight from a company that describes itself as a virtual call center. What does virtual mean in this case? Thanks.

Asked By: Kings Kid - 2/1/2009
Best Answer - Chosen by Asker
According to "http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci848284,00.html", A virtual call center is a call center in which the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization. Virtual call center employees... More
Answered By: V.T.V.RAM - 2/5/2009
Additional Answers (1)
It probably means the employees work from home. There's no physical call center like an office. The employees probably connect via VPN to their company's intranet system to work.
Answered By: MavistheMaven - 2/1/2009
 
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