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Call Center Activities to promote documentation?

New Hires/Recent Hires forgetting to document calls. Any suggestions on how to improve checkpoint. (Games, activities, etc..) Thanks! Quality Analyst

Asked By: Gellis - 6/18/2009
Best Answer - Chosen by Asker
What type of call center? Customer Relations, technical support, customer service, cold call? What type of system and programs are you using? Oracle Call Center On Demand? Sound like to me you do not know what you are doing? Try giving them a sheet a paper and pencil. Stop trying to micromanage and start teaching them... More
Answered By: Dale M - 6/18/2009
Additional Answers (1)
sure. but that would be consulting and i am very expensive. came up with a solution at last customer service job i worked.
Answered By: short and to the point - 6/18/2009
 
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