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Hijacked by PAV virus, what to do?

Heres the deal the brilliant people at my job decided they should download and pay for the Personal AntiVirus protection, which isnt protection at all. so other then pop ups saying more and more trojans and spyware have infiltrated the computer. the computer seems to be completely hijacked from the moment it is turned on. and when looking in the computer info it shows not only the c drive info, but also the (h) drive saying that its using 2 gb out of for and when clicked it talks about the partition having recovery info and after that does nothing. My thought is that this has taken over cossidering it wont allow me to see any files.

it does not allow the abilty to search instead it comes up with the screen saying its dangerous basically

virus pop ups keep popping up

cant go into safe mode... when changed to diagnostic mode it just changes itself back when computer is restarted

cant access flash drive that holds programs to remove like malwarebytes (read someone it would remove the person anti virus)

Any ideas or is the computer just screwed and needs a system recovery?
whats its also doing is blocking traffic it blocks me from being able to download the program...

i atempted to bring it over from another computer through my thumb drive but it wont read the drive and shows that there is no hardware attached

Asked By: Steve O - 9/2/2009
Best Answer - Chosen by Asker
MALWARE EXCORCISM AND CLEANUP FOR WINDOWS XP
(Easy Step By Step Directions)

(Note) If you don't have a taskbar? Hit Ctrl Shift Esc at the same time and the task manager will pop up. Click on [File] at the top left corner of your task manager and choose New Task (Run).Type cmd and hit ok.In the command window type start explorer.exe and hit enter and "My Documents" will popup and your taskbar should be back?

1.Go to Start->Rt click on My Computer and choose Properties -> System Restore Tab -> check the "Turn off system restore" box -> hit Apply and Ok.

2.Hit Ctrl Shift and Esc at the same time and bring up your task manager and choose the processes tab and look for any shady looking exe's like Regcure.exe or something with allot of random numbers and letters? Rt click on them and choose end process.
(Note)Go here for process info's http://www.processlibrary.com/

3.When your done shutting down what you can, click on [File] at the top left corner of your task manager and choose New Task (Run).Type msconfig and hit Ok. Go in BOOT.INI tab and tick both "Safe boot" and to the right of that "Networking" and hit Apply and Close.(It will boot in "Safe with networking mode" Choose Aministrator)

4.While in "Safe with networking mode" download Malwarebytes.
(Free) http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol

5.Right click on the mbam setup app you downloaded and rename it xxxx then Dbl click on it and install and update it (If you can) and run a full scan and delete/quarantine all entities it finds (Restart if it asks to?)
(Note)If you couldn't update before 1st scan update Malwarebytes and do another scan with a updated Malwarebytes!

6.Go to Start,Run,type msconfig and hit ok.Go in BOOT.INI tab and untick Safe Boot and then go in the Startup tab and (uncheck) all programs (not) needed at startup "Lesser is better in this case" and hit apply,close,restart.Your computer will boot normally and on your desktop a window will popup,check "Don't show this message" box and hit ok.
(Note)Check here for info's on startup programs http://www.techspot.com/startup/

7.Download Superantispyware,install,update,and run a full scan and
delete/quarantine all entities it finds.
(Free) http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html?tag=mncol

8.Go to Start->Rt click on My Computer -> Restore Tab -> uncheck the "Turn off system restore" box -> hit Apply and Ok and your done.

(OPTIONAL)
Download Startup Monitor.It's a add on that acts like a firewall for your startup menu and keeps malware from installing itself without your permission.
(Free) http://www.mlin.net/StartupMonitor.shtml

Download Advanced System Care its a really good free program that has all kinds of optimizing tools and "IObit Security 360" (Part of ASC) is a really good all around security system and works well with Malwarebytes and Superantispyware try it out? (Free) http://www.iobit.com/

Hijack This cleanup tool (Note)This tool is not intended for novices!
(Tutorial) http://aumha.org/a/hjttutor.htm
(Free) http://free.antivirus.com/hijackthis/

How to fix corrupted Windows system files.
1. Go to Start -> Run -> type sfc /scan now ->hit ok.
It will ask you to insert a Windows XP installation disc.
2. Insert the disc and let the SFC utility run
3. SFC will check/repair changes made to the main system files.

How to fix error messages.
Go to Start > Run > type cmd > Hit [ok]
1.Type chkdsk /f Hit enter and press "y" for yes and let it run.
2.When it's done restart your computer.
Go here for more help.
http://aumha.org/a/stop.htm

Stay Safe Out There (^.^)

P.S.:If you need more help feel free to click on my name under my avatar and email me?
Answered By: Trailerpark Pirate - 9/2/2009
Additional Answers ()
PAV is malware.To fix it:

Scan your pc with with Malwarebytes, (anti-malware software) it's free: http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Or try Super Anti Spyware,
http://www.download.com/SUPERAntiSpyware-Free-Edition/3000-8022_4-10523889.html

These should fix it - then make sure your antivirus is up-to-date and run a scan with that to be safe.

EDIT: Try running malwarebytes from the USB in safe mode. Boot your computer and press F8 at the boot screen, then select safemode. Hopefully that will let you run it.
Answered By: Viper - 9/2/2009
You Can Remove It Manually.
Start>Search.Copy And Paste These Into Search.

The files to be deleted are listed below:

•Ðcuments and Settings?ll Users\Desktop\Personal Antivirus.lnk
•Ðcuments and Settings?ll Users\Start Menu\Programs\Personal Antivirus
•Ðcuments and Settings?ll Users\Start Menu\Programs\Personal Antivirus\Personal Antivirus Home Page.lnk
•Ðcuments and Settings?ll Users\Start Menu\Programs\Personal Antivirus\Personal Antivirus.lnk
•Ðcuments and Settings?ll Users\Start Menu\Programs\Personal Antivirus\Purchase License.lnk
•?erProfile?pplication Data\Microsoft\Internet Explorer\Quick Launch\Personal Antivirus.lnk
•?erProfile?pplication Data\Personal Antivirus
•?erProfile?pplication Data\Personal Antivirus\settings.ini
•?erProfile?pplication Data\Personal Antivirus\uill.ini
•?erProfile?pplication Data\Personal Antivirus\unins000.exe
•?erProfile?pplication Data\Personal Antivirus\Uninstall Personal Antivirus.lnk
•?erProfile?pplication Data\Personal Antivirus\db
•?erProfile?pplication Data\Personal Antivirus\db\config.cfg
•?erProfile?pplication Data\Personal Antivirus\db\Timeout.inf
•?erProfile?pplication Data\Personal Antivirus\db\Urls.inf
•?erProfile?ocal Settings\Application Data\Microsoft\Windows\log.txt
•?erProfile?ocal Settings\Application Data\Microsoft\Windows\pguard.ini
•?erProfile?ocal Settings\Application Data\Microsoft\Windows\services.exe
•?ogram Files?ersonal Antivirus
•?ogram Files?ersonal Antivirus\activate.ico
•?ogram Files?ersonal Antivirus\Explorer.ico
•?ogram Files?ersonal Antivirus\PerAvir.exe
•?ogram Files?ersonal Antivirus\unins000.dat
•?ogram Files?ersonal Antivirus\uninstall.ico
•?ogram Files?ersonal Antivirus\working.log
•?ogram Files?ersonal Antivirus\db
•?ogram Files?ersonal Antivirus\db\DBInfo.ver
•?ogram Files?ersonal Antivirus\db\ia080614.db
•?ogram Files?ersonal Antivirus\db\ia080618x.db
•?ogram Files?ersonal Antivirus\Languages
•?ogram Files?ersonal Antivirus\Languages\IAEs.lng
•?ogram Files?ersonal Antivirus\Languages\IAFr.lng
•?ogram Files?ersonal Antivirus\Languages\IAGer.lng
•?ogram Files?ersonal Antivirus\Languages\IAIt.lng
•?NDOWS?ystem32\log.txt
•?erProfile?pplication Data\Microsoft\Windows\winlogon.exe
•?erProfile?ocal Settings\Application Data\Microsoft\Internet Explorer\iGSh.png
•?erProfile?ocal Settings\Application Data\Microsoft\Internet Explorer\iMSh.png
•?erProfile?ocal Settings\Application Data\Microsoft\Internet Explorer\iPSh.png
•?erProfile?ocal Settings\Application Data\Microsoft\Internet Explorer\iv.exe
•?erProfile?ocal Settings\Application Data\Microsoft\Windows\log.txt
•?erProfile?ocal Settings\Application Data\Microsoft\Windows\pguard.ini
•?erProfile?ocal Settings\Application Data\Microsoft\Windows\services.exe
The registry entries that need to be removed are as follows:

•HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Personal Antivirus_is1
•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ITGRDENGINE
•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ITGrdEngine
•HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer “PrS”
•HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “Personal Antivirus”
Please, be aware that manual removal of Personal Antivirus is a cumbersome process and does not always ensure complete deletion of the malware, due to the fact that some files might be hidden or may get reanimated automatically afterwards. Moreover, manual interference of this kind may cause damage to the system. That’s why we strongly recommend automatic removal of Personal Antivirus, which will save your time and enable avoiding any system malfunctions and guarantee the needed result.
Answered By: Mcafee Anti-Virus - 9/2/2009
Personal Antivirus (PersonalAntivirus) is very wisely denominated rogue antispyware: sooner or later, most users figure out what sort of software they have, and ask how to remove Personal Antivirus. However, as users google Personal Antivirus, they still may find a quantity of praising reviews, because personal antivirus, as a combination of words, is extremely widely applied, so that legitimate products may be found by searching for personal antivirus. However, it is possible to find the guide for Personal Antivirus removal and testimonies of its rogue nature by entering more detailed request in search ingines. Personal Antivirus is often installed by trojans, viruses and worms, though there are lots of complaints on Personal Antivirus when the malware is installed manually by misunderstanding or by chance. For instance, the case has been reported when kids installed the Personal Antivirus rogue antispyware. You cannot remove Personal Antivirus from your computer system list of programs according to the routine procedure of programs removal, because the Personal Antivirus programs files are hidden. Use reliable software to get rid of Personal Antivirus malware.
Answered By: Bob Cox - 9/2/2009
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