How to handle stress at CUSTOMER SERVICE JOB?

Hello, I heard that you may have health issues dealing with all the stress from a customer service job. I've been stressing out lately dealing with most difficult and angry customers, however its a job and it gives me a paycheck. I want to punch some of the nasty customers. How would I handle this? What do you guys do? I work in Retail Customer Service and the customers here LIE THROUGH THERE TEETH along with being pushy and rude. I just want to put them in there place. I should smile more =).

Asked By: Basic - 9/15/2009
Best Answer - Chosen by Asker
Take a deep breath, put yourself in their shoes and realize that they're coming to you because they need your help. Show some empathy with a comment like "I understand how (fill in the blank) that would be. Let me see what I can do to fix this for you." may defuse some of their anger... More
Answered By: LawDog - 9/15/2009
Additional Answers (3)
Be thankful that (1) you are employed and (2) not 100% of the customers are the rude & nasty as often as you can :}
Answered By: not 2 B fooled - 9/15/2009
Some strategies... More
Answered By: - 9/15/2009
Remember why customer service jobs exist. Customers need attention for a variety of reasons... More
Answered By: lynn c - 9/15/2009
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