what's the difference between an IT staff/IT support (whatever u call it) & Technical Support Representative?
does Technical Support Representative refers to the agent? The one who answer calls on the line for technical problems? or not all TSR's job is the same on my description?
Asked By: CL - 12/27/2009
Best Answer - Chosen by Asker
A Technical Support Representative is usually a person who answers incoming phone calls and helps the caller with their problem. I.T. Support would probably be a person who does internal support to assist the actual I.T. department. For example, you might work for a company which sells software and as a Technical... More
Answered By: formerflyer - 12/27/2009
Additional Answers (1)
Being on your description is a first-class idea
Answered By: Colomba - 12/27/2009
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