Co-worker calling home when on vacation and requesting for solutions to problems?

This co-worker of mine is not new to the job and keeps calling home whenever I'm on vacation requesting to solve problems. She does not ask questions when I'm in the office. If I don't answer her when on vacation, she would complain to my boss saying that I don't help her. My boss supports her. I need to protect myself and hence need to know if there is any HR policy which says that you are not obliged for teamwork when on vacation. Also, I do know that I need not pick up the phone when she calls.

Asked By: . - 3/9/2010
Best Answer - Chosen by Asker
There are a couple of issues at hand here. If you are an hourly employee, they are required to pay you for the time you take out of your day to answer those questions. If this applies to your situation, start documenting the date, time, length of phone call and description of the call. Turn it in and request pay for... More
Answered By: HRmom - 3/10/2010
Additional Answers (3)
When she does call, you simply tell her that you are on vacation and will deal with the issue when you return to work. Then, hang up, and call your boss and "gently" remind her (or him) that you are on vacation, and will be unable to answer any phone calls for the next X days.
Answered By: kbk823 - 3/9/2010
If you are vacation, and not on call, she is out of line. Do not pick up the phone. Contact HR immediately, and report to them the date and time of each and every call. She obviously cannot do her job, and they need to stop wasting money paying her. Good luck.
Answered By: VanessaFas - 3/9/2010
OH I hated this more than anything in the world from my last job. They even had the nerve to call me a few times when they had temporarily laid me off (reduction in force). When they hired me back, I made it a point to tell everybody not to call me when I was out.....they still did and on the weekends too. They... More
Answered By: texicangirl - 3/10/2010
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