Should I send a letter to the owners of a restaurant where my order was mangled , service awful & unapologetic?
Afterward I typed a letter describing in detail the entire awful experience, and suggested they provide more training. If I send the letter, perhaps one person in particular will get fired. Jobs are scarce. Should I mail it? This is a small city.
Asked By: QuillSB74 - 3/17/2010
Best Answer - Chosen by Asker
You're a chicken! Why didn't you say something when you were at the restaurant, call the manager (or owner if the place is that small) over and let him/her know that your order got messed up, service was awful and surly and if this is the way they conduct a service business, they won't be long in business. Don't get... More
Answered By: Inundated in SF - 3/17/2010
Additional Answers (8)
Your decision. If you write someone may get fired. If they should be fired, would that bother you? If you don't write the management may not know just how awful their restaurant is, and they will lose customers. Personally I'd write, but it's your choice.
Answered By: za - 3/17/2010
Yes. And with luck they will write back and tell you to go elsewhere in future. I know I would were it my restaurant. I'd also show your letter to the owners of all the other restaurants in the area. It being a small city, and all.
Answered By: Harry Halibut - 3/17/2010
Mail it, I doubt they will fire anyone and if they do it's not your fault. That person probably was on the verge of getting fired anyway. I believe it is always best to let a place of business know when they have terrible service or when they have great service. So speak up so they know how to fix their business. What... More
Answered By: Miss 6 - 3/17/2010
Absolutely send it. If the person gets fired, it will be because of his/her poor performance. Restaurants are expensive and you should expect decent service and food for the money you're paying.
Answered By: Mushu - 3/17/2010
I feel absolutely NO guilt for someone getting fired for completely failing at their job, even if I cause the firing. 'Jobs are scarce' is not an excuse for poor service. Send away.
Answered By: mcq316 - 3/17/2010
I doubt that they will fire that person on the spot unless this particular person has been regularly complained about and they've already spoken with them and given them warning. They'll just apologize to you and probably give you a free meal/drink and they may just remind the workers to provide better service.
Answered By: Purpleflower - 3/17/2010
You could rewrite your letter so that it describes the bad experience, but downplays any blame for whomever was at fault... More
Answered By: marys.momma - 3/17/2010
Yes, but just describe you experience, date and time and details. No suggestions about training, etc. If that person gets fired it's because doesn't belong in the service industry. I also call or write when service is exceptional.
Answered By: bluff mike - 3/20/2010
Find Local Jobs Paying $15-$94/Hour- Available Now. Apply Here!
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Legitimate Survey for Cash.Extra Money for You,Join Here!
$21/hr Start, Avg Pay $72K/yr No Experience Needed! Get Started.
Other Career Questions
Do most mechanical engineering jobs offer job security?
What is your current job? Why did you choose this job? What do you enjoy about your job? What do you dislike about your job? What would be your perfect job? Would you rather have this j...
Where are the jobs? Is productivity and globalization creating a permanent “recession” of jobs? My main issue is I am doing a paper for school and have no idea where to begin. I was hoping suggestions...
Content is not owned or controlled by Monster. Any content concerns should be addressed with Yahoo!
Yahoo! Does not evaluate or guarantee the accuracy of any Yahoo! Answers content. Yahoo! Disclaimer.
Best-Paying Work-from-Home Jobs
It’s easier than ever to work from home. Of course, not every job is a mobile job, and some companies aren’t interested in having their employees work from home.
2013 Marketing Jobs Outlook
The US may be facing another year of anemic hiring overall, but that won't be the case in the high-orbit world of multichannel, digital media marketing.
2013 Engineering Jobs Outlook
Engineers will find job opportunities in select disciplines in 2013, with candidates who are all-around, client-oriented businesspeople in demand.
Best-Paying Jobs by Major
What could you earn with a particular four-year degree? Find out by checking out this list of the top-paying jobs for 20 of the most common majors.
Eight High-Paying, Secure Jobs
Want to earn a good salary and enjoy a measure of job security as well? Check out these well-paying jobs on tap for fast growth in the coming years.