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Should I send a letter to the owners of a restaurant where my order was mangled , service awful & unapologetic?

Afterward I typed a letter describing in detail the entire awful experience, and suggested they provide more training. If I send the letter, perhaps one person in particular will get fired. Jobs are scarce. Should I mail it? This is a small city.

Asked By: QuillSB74 - 3/17/2010
Best Answer - Chosen by Asker
You're a chicken! Why didn't you say something when you were at the restaurant, call the manager (or owner if the place is that small) over and let him/her know that your order got messed up, service was awful and surly and if this is the way they conduct a service business, they won't be long in business. Don't get... More
Answered By: Inundated in SF - 3/17/2010
Additional Answers (8)
Your decision. If you write someone may get fired. If they should be fired, would that bother you? If you don't write the management may not know just how awful their restaurant is, and they will lose customers. Personally I'd write, but it's your choice.
Answered By: za - 3/17/2010
 
Yes. And with luck they will write back and tell you to go elsewhere in future. I know I would were it my restaurant. I'd also show your letter to the owners of all the other restaurants in the area. It being a small city, and all.
Answered By: Harry Halibut - 3/17/2010
 
Mail it, I doubt they will fire anyone and if they do it's not your fault. That person probably was on the verge of getting fired anyway. I believe it is always best to let a place of business know when they have terrible service or when they have great service. So speak up so they know how to fix their business. What... More
Answered By: Miss 6 - 3/17/2010
 
Absolutely send it. If the person gets fired, it will be because of his/her poor performance. Restaurants are expensive and you should expect decent service and food for the money you're paying.
Answered By: Mushu - 3/17/2010
 
I feel absolutely NO guilt for someone getting fired for completely failing at their job, even if I cause the firing. 'Jobs are scarce' is not an excuse for poor service. Send away.
Answered By: mcq316 - 3/17/2010
 
I doubt that they will fire that person on the spot unless this particular person has been regularly complained about and they've already spoken with them and given them warning. They'll just apologize to you and probably give you a free meal/drink and they may just remind the workers to provide better service.
Answered By: Purpleflower - 3/17/2010
 
You could rewrite your letter so that it describes the bad experience, but downplays any blame for whomever was at fault... More
Answered By: marys.momma - 3/17/2010
 
Yes, but just describe you experience, date and time and details. No suggestions about training, etc. If that person gets fired it's because doesn't belong in the service industry. I also call or write when service is exceptional.
Answered By: bluff mike - 3/20/2010
 
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