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How to improve my resume?

Alright i'm looking to improve my resume and I'm hoping you experts out there can help me. I've removed all personal information. OBJECTIVE Information Technology position with over two years of experience will add value to operations and customer service. Will bring a strong work ethic, great flexibility, and tremendous energy to the position while proving to be a valuable asset to the company. CERTIFICATIONS CompTIA A+, August 2009 CIW Associate, August 2009 EDUCATION Walsh College, Troy, MI06/2010- Present • Bachelors of Business Information Systems with specialization in Information Assurance. "Community College Name", "City", MI06/2004-12/2009 • Dean’s List (Fall-06-Present) • Associates of Applied Science in Information Technology Professional • Associates of Applied Science in Network Administration • Associates of Applied Science in Network Security • Associates of Applied Science in Website Development and Design • Associates of Applied Science in General Business Administration • Associates in General Studies PROFESSIONAL EXPERIENCE Computer Support Technician 09/2007-Present "Community College Name", "City Name", Michigan • Provides technical support for specialized hardware systems such as Systemax, IBM, Dell, and HP nodes. • Provides technical support for software such as Microsoft Office 2003/2007, Datatel, Adobe, Command/Norton Antivirus. • Provides extensive customer support with both face-to-face and telephone consultation. • Demonstrates the ability to analyze, evaluate, and resolve hardware and software conflicts quickly. • Responsibilities include the repair, upgrade, troubleshoot, and maintenance of computers, networks and peripheral equipment. Customer Service Representative08/2004-08/2009 "Community College Name", "City Name", Michigan Follett Higher Learning Corporation • Established friendly yet professional atmosphere that promotes attentive customer service and respect for co-workers. • Assisted in the training of new customer service representatives and associates. • Worked with new customers in the development of new accounts and the implementation of new systems. Customer Service Representative 01/2007-5/2007 CompUSA, "City", Michigan • Assisted customers with purchases and technological information. • Provided customer service by communication via telephone, and electronic mail. • Exceeded customer technical service warranty sales every week. Project Manager 05/2005-10/2005 "School District Name", City, Michigan • Managed a team of web developers, graphic designers, video and audio crew. Developed an electronic promotional brochure to attract new students to the vocational school. • Delegated responsibilities and designed time schedules. • Prepared weekly project status reports for management. • Developed and maintained two other affiliated websites while managed promotional DVD. TECHNICAL SKILLS • Skilled in communicating highly technical information to both technical and non-technical personnel. • Knowledge of Windows XP Professional/Server 2003, UNIX/Linux operating systems. • Academic experience with Microsoft Active Directory, and Exchange Server 2003, also Oracle database design and development using SQL. • Knowledge to operate and troubleshoot a wide variety of nodes. • Web Developing abilities include knowledge of HTML, CSS, JavaScript, VB Script, Classic ASP/ASP.NET, PHP, XML, and PERL/CGI. • Ability to program in structured COBOL, RPGII/AS400, C, and Visual Basic.net/6.0. For education I'm starting Walsh in June so it is my way of letting recruiters and employers know that I'm continuing my search. And I have all six peices of paper to proof that I have six degrees.

Asked By: shelly - 4/5/2010
Best Answer - Chosen by Asker
Hey Shelly, Looks like you have some great work experience! If you are looking to change up your resume layout / design, here are a bunch of templates to choose from: http://office.microsoft.com/en-us/templates/ct101448941033.aspx. Good luck with the job search! Cheers, Cassie Microsoft Office Outreach
Answered By: Cassie Office Team - 4/5/2010
Additional Answers (2)
Many employers like to see an interests portion, and perhaps strengths/weaknesses (although they will ask you these in interviews too). Add a little of yourself in there, not just the statistics. I would also include "references available upon request" and of course contact info.
Answered By: Athy - 4/5/2010
 
The education section looks highly questionable...first off, you show you are attending Walsh College from 6/10 to present...as this is only April 2010, if I were a recruiter I'd find that odd. Secondly, you show 6 different Associates degrees earned between 6/04 and 12/09...possible, I suppose but certainly unusual.
Answered By: TheMadProfessor - 4/6/2010
 
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