Why do all Customer Service jobs Suck?
Before responding with nasty remarks, please read my entire question. I am 30 years old. I work as a Tour Guide in a big children's museum. I have been doing this for over 6 years now. Before I worked here I was working over counter jobs, cashier, food industry, you name it. I'm always at the Entry Level position! I never move up. I have collegues that came in as Tour Guides that have since moved up to be supervisors and managers, and they've been there less then a year! I've been there 6 years and am still stuck doing the same stuff! I have good attendance and do my job, but apparently since this is micro-management I'm expected to "always be doing better" then I actually am. My complaints are: 1) Why are all customer service jobs the SAME? They all basically want you to smile, make the customer first, and act as if you're goal in life is to serve others. All the handbooks we get act as if they're doing something amazing- yet its all the same! Why is this? I don't get it at all. "The customer is always right", "Its your job to make the customer smile", and bullshit like that. 2) Why do the supervisors never say we're doing a good job. All our meetings are about improvement. They're never about what we're doing right. No wonder morale is so bad. And its not just this job. EVERY ******* customer service job I've had has had the same management strategy- "You do fine, but do more." Really? Come on! It gets very tiring and very annoying. 3) Why am I stuck doing the same customer service stuff? I have a degree in Film and Screenwriting. its just I live in the Mid-west, not a good place to have a career in media. But with all my writing experience, I'm still stuck in entry-level positions. And please don't tell me I should just suck it up- I've been doing this over 10 years. After a while, it's psychologically damaging. Please respond, but DON'T respond with dumb stuff like "If you hate it so much, quit". That's not what I'm trying to get. The economy is bad now, this is all I can get. I want answers to what I asked. And no fake scam ads for jobs either.
Asked By: Peter Addison - 4/29/2010
Best Answer - Chosen by Asker
Well, unfortunately some customer service jobs can be very exasperating. This is 20+ years in this industry talking... More
Answered By: JoDe - 4/29/2010
Additional Answers (3)
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Answered By: Jeff - 4/29/2010
well they suck because the companies are not sincere, i have to work cs jobs and i hate them, even when i do enjoy the customers and am amzing at my job, the sh*tty manager gets scared and tries to get rid of me. these "managers" dont really know how to manage, and comapnies believe that if they give you credit that... More
Answered By: Y - 4/29/2010
Dear Peter... More
Answered By: warlord - 4/30/2010
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