Why are people so rude to customer service employees ?
When I am standing in line at a store waiting for check out, I have heard people be so rude to the checker and treat them with very little respect. I don't understand this behavior. I see customers look down their noses at clerks and boss them around like slaves ! I have even been in the clerks position many years ago & received this treatment. Why do some people feel this is okay ?
Asked By: Nancy - 8/30/2010
Best Answer - Chosen by Asker
There are some very good answers to this question already, so in no way do I expect to get the "Best Answer." However, I thought I would throw in an additional perspective, having been a cashier at a pet store, grocery store and handbag store collectively for about 10 years. In addition, my very own MOTHER is one of... More
Answered By: Stephanie - 8/30/2010
Additional Answers (14)
Definitely the Simpson's, and Futurama. The Simpson's is a classic show, and Futurama is just plain hilarious... More
Answered By: Shae - 8/30/2010
They either never worked a service job when they were younger or they forgot what it was like when they did... More
Answered By: Elle - 8/30/2010
Customer service people are the lowest on the totem pole. People who are assholes, losers, think they can treat clerks, waitresses, receptionists, like slaves, or even worse. That's because they're losers. Hotel front desk clerks (concierge) often get treated that way, too, especially by the GM and assistant manager... More
Answered By: gardenoflia - 8/30/2010
To answer your question why do they feel is okay to treat them that way? I think is because they have not faced that kind of treatment in their life. I think that would change if they were in the receiving end or had experiences in those areas... More
Answered By: Nathanael C - 8/30/2010
Customer service are sometimes treated unfairly simply because people are rude (well, people are rude to a lot of other professions and people too... More
Answered By: Light Cloud - 8/30/2010
Because we're fed up with the policies of their employer... More
Answered By: Freesumpin - 8/30/2010
They are rude because they lack common courtesy.
Answered By: Mimmi - 8/30/2010
They're jerks, and a certain percentage of the general population is just that way. I've worked in retail and I find it hovers around maybe 1-2% of everyone that walks in the store, Unfortunately, as a checker you don't have the ability to walk away from people who are jerks... More
Answered By: Dogbreath - 8/30/2010
Because customer service employees dont provide customer service. Its that simple... More
Answered By: Mr Warrior - 8/30/2010
Because they are so full of (blank) they mistake "service" for "servant"
Answered By: Time and Chance - 8/30/2010
(People have the right to be mean to service workers, Mr. Warrior... More
Answered By: savoytruffle80 - 8/30/2010
I have worked retail for 11 years now. Part time, full time, for 3 different corperations and 6 total locations, loved at every place. I must however, as a very friendly appreciated by most customers can appreciate this situation. Even more so, why do customers think they can be rude and obnoxious when any little... More
Answered By: Cuteasapup - 8/30/2010
they have no manners. i am entitled
Answered By: secrets12189 - 8/30/2010
I believe that they do this because they are dissatisfied with the product(s) and/or service(s) they have received. The customer service employee is the one placed in the middle to deal with the problems. Therefore, by the time they interact, the customer is angry and getting angrier by the minute. Although it may... More
Answered By: Precious - 8/30/2010
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