They have no manners.
i am entitled
Answered By: secrets12189 - 8/30/2010 |
|
I believe that they do this because they are dissatisfied with the product(s) and/or service(s) they have received. The customer service employee is the one placed in the middle to deal with the problems. Therefore, by the time they interact, the customer is angry and getting angrier by the minute. Although it may not be their fault, the customer service employee is the only one the angry customer is in contact with, thereby being the one who is the recipient of the rude behavior. It is not their fault, but neither is it the fault of the customer. The customer service employer has an extremely difficult job. My heart goes out to the ones who remain cool, calm and highly professional in horribly explosive situations. However, the side of the customer should also be considered. Many take time out of their busy schedules to shop and spend their +hard-earned"
money on products that have been advertised as reliable, efficient and in excellent condition. Many times customers are convinced to buy other services to guarantee replacement, in cast of damage and services to repair. This is horrendous for those customers who experience problems with the products or services they have purchased. Of course!
Answered By: Precious - 8/30/2010 |
|
Definitely the Simpson's, and Futurama. The Simpson's is a classic show, and Futurama is just plain hilarious.
EDIT" omg I feel "special' right now!!! hahah. I thought I clicked on another question. But I suppose people think customer service reps are only there to protect the interests of the company, and not actually help the customer.
Answered By: Shae - 8/29/2010 |
|
They either never worked a service job when they were younger or they forgot what it was like when they did.
They think they are above them, because they have a better job or they went to a good college or something like that.
Sometimes, people also take out frustration for a company on it's employees (as if the cashier has the power to change the store's return policy when the customer doesn't have a receipt)
But, the truth is many people who work service jobs attend college or other trade schools while they work. My friend was insulted once at her register by a man who yelled at her telling her things like "you should have gone to college" and "I'm so glad I'm not living a loser life like you". She was working to pay her next quarters tuition at the university she was currently attending.
It's just rude. People should be kind to everyone, and we would all have happier lives.
(Shae: You clicked the wrong question, i think you were trying to answer the one above this one... maybe it was the one below)
Hope this Helps! :)
Answered By: Elle - 8/29/2010 |
|
Customer service people are the lowest on the totem pole. People who are a******s, losers, think they can treat clerks, waitresses, receptionists, like slaves, or even worse. That's because they're losers. Hotel front desk clerks (concierge) often get treated that way, too, especially by the GM and assistant manager. Customer service: the lowest man on the totem pole. And gracious people tip for good service, too. Gracious (and mostly wealthy) people, hardly ever treat customer service people in this way. That's why being a checker, or front-desk clerk, or sales associate, or motel maid, is such a lousy job: notoriously underpaid, and NO TIPS! People should get a clue, and learn how to own their own business, and stop being employees, which is the same as the old feudal system. You work to make someone else rich, like the Hilton corporation, or Safeway, or Sears. At least try to work somewhere you can get stock options, or participate in a profit-sharing plan, like REI.
Answered By: gardenoflia - 8/29/2010 |
|
To answer your question why do they feel is okay to treat them that way? I think is because they have not faced that kind of treatment in their life. I think that would change if they were in the receiving end or had experiences in those areas.
One person got angry at the cashier; because, the shirt that she wants to buy rang up different from the tag. I was shock to see that; because, how in the world is that the cashier's fault? Also they do that to people who are way older than them; it's like they have no manners. They could be our parents or they are someone else's parents and I know for a fact, I won't want anyone to treat my mom or dad like that.
Source(s):
They should all taste their own medicine
Answered By: Nathanael C - 8/29/2010 |
|
Customer service are sometimes treated unfairly simply because people are rude (well, people are rude to a lot of other professions and people too).
This doesn't really match your check-out lane example, but for customer support representatives on the telephone or email, they take on the responsibility of representing the company as a whole, and so they often take the blame (on behalf of the company) when things go wrong. For instance, if an MMO gaming company mistakenly charges their monthly subscription 20 times in a single month, their customer support is going to get a lot of angry customers. In some cases, this is justified; in others, it's not.
Answered By: Light Cloud - 8/29/2010 |
|
Because we're fed up with the policies of their employer.
We feel that this cust serv rep is not going to deal with us fairly.
In order for us to receive some semblance of what we'd like we need to be assertive.
Because the person on the phone is just going to give us the run around and we're fed up and frustrated because many companies 'complaint department' was renamed euphemistically the 'customer service' and the public feels they're not going to be treated more fairly.
Most of us know the entry level employee paid to make us go away is only the first step and many people are just to dumb to know how to get to help us to get to the second!
.
Answered By: Freesumpin - 8/29/2010 |
|
They are rude because they lack common courtesy.
Answered By: Mimmi - 8/29/2010 |
|
They're jerks, and a certain percentage of the general population is just that way. I've worked in retail and I find it hovers around maybe 1-2?f everyone that walks in the store, Unfortunately, as a checker you don't have the ability to walk away from people who are jerks.
In retail you have to suppress some of your more instinctive natural responses to being s**t upon. It is all in the interest of doing business. Even jerks come to your store to spend money, and if you alienate the jerks, you're killing a portion of your trade.
The good news is that while you can't insult them back, you can be passive aggressive and that is where you can avenge yourself on these clowns. If you're an a*****e, the checker might just inadvertently ring something up more than once and make you pay extra for your insolence. If you are mean to waiters or waitresses, you may end up with spit in your soup. If you need help, you may not get help at all, or bad advice. There are good reasons to be nice to retail people, after all, they aren't especially well paid and often have rather dreary jobs. And in this economy many of them are really very bright people who have lost better jobs and are just trying to make ends meet. Remember: there but by the grace of God and the economic conditions go you.
Answered By: Dogbreath - 8/29/2010 |
|
Because customer service employees dont provide customer service. Its that simple.
I worked in retail for ten years, i also studied retail and all of its components.
Its not something you learn in a day , or in a whole career. Because there will always be someone that walks into the store that is hard to handle.
God gave people individual minds and thoughts.
You can have an approach, that will settle most disgruntled customers, but never an approach that will cover them all.
The fact of the matter is this.........Companies choose to employ 15 year olds on minimum wage in customer service at a checkout. Its cheap labour. It also adds a bit of pocket money into the 15 year olds pocket.
However the customer suffers, simply because the 15 year old, does not know anything about how to talk to a customer, how to settle a discrepancy in the transaction. How to even say "Hi, h*********u".
That very disregard by companies , to offer their customers that level of service from an untrained employee. Goes to show their utter contempt for the customer and their needs.
I will admit, there was hardly ever a customer i could not handle in retail management. It does come down to tone of voice and the words you use when speaking to them. Simply giving a customer self worth, gives them all the respect they need to return the favour.
Ask yourself this, Excluding managers that work in the store. As they are higher paid and have higher training. How many times have YOU walked into a store, and been served by someone in an entry level position, and they have not given you the self worth and respect you deserve by shopping in their employers store?
They might have failed to make eye contact.
They might have said hello, but not made eye contact. Making you feel less of a person.
They throw your product and pack it like its worth nothing to them.
After all that, you still hold your tongue and hand the cashier the money, with a smile. Saying "thankyou" Only for them to turn around and place the change on the counter, instead of in your hand. making out like you dont exist.
Hands up, who has had that happen to them.
You can say at least 50?f retail service staff have no idea what customer service really is. Why? because they get paid minimum wage, without many entitlements.
People have a right to mean to service staff. Because all they want at the service counter is a little respect.
The very first thing, a teacher in retail studies said to us is that retail, is the job with less job satisfaction, out of all industries.
That being the case, its no wonder, customers get disgruntled at store employees. Because THEY are never happy.
Answered By: Mr Warrior - 8/29/2010 |
|
Because they are so full of (blank) they mistake "service" for "servant"
Answered By: Time and Chance - 8/29/2010 |
|
(People have the right to be mean to service workers, Mr. Warrior?
Hmmmm.) ;-)
Because basically sometimes they forget they're dealing with a real person and they'll take their personal frustrations out on that person. It definitely goes both ways, though. Service people will antagonize their customers as well. I've seen it and experienced it a million times. I no longer go to a certain gas station because too many of their cashiers have an attitude problem. I now go to the one across the street to buy my dinner and stuff. ;-)
I'm not the kind of person who asks for a manager, reports bad behavior, etc. I just decided to exercise a choice in my life and no longer give them my business. Coincidentally the good gas station (with the good employees) is in the process of buying out the crappy one. Kind of a hilarious coincidence. ;-) Maybe it's a law of attraction thing - you get what's coming to you.
Whenever people are rude, harsh, blowing things way out of proportion, etc... they're just projecting.
People need to just chill because life isn't that serious.
Answered By: savoytruffle80 - 8/29/2010 |
|
I have worked retail for 11 years now. Part time, full time, for 3 different corperations and 6 total locations, loved at every place. I must however, as a very friendly appreciated by most customers can appreciate this situation. Even more so, why do customers think they can be rude and obnoxious when any little thing doesn't go their way even when it is not the fault of the person at hand or even in some cases the fault of local store itself?! Thank you for a free vent!
Source(s):
I have worked retail for 11 years now. Part time, full time, for 3 different corperations and 6 total locations.
Answered By: Cuteasapup - 8/29/2010 |
|