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Why does the debt collection industry employ such low quality people?

I work at a bank next to two collection agencies. Every Friday they come into cash their checks. I'm not going to get specific, but my god, these people are the utter dregs of society. Many are ex-felons. Why is this?

Asked By: - 1/15/2011
Best Answer - Chosen by Asker
Debt collection is a "come as you are industry." They really don't care who or what you are..or what you've done in the past. .Performance is what counts. If a convicted felon, ex (or current) drug dealer or prostitute can do a great job in collecting on debts, then they are welcome with open arms... More
Answered By: CatDad - 1/15/2011
Additional Answers (6)
because those companies only make money when they collect. Often they do not have the money to attract "high quality" people.
Answered By: Swaine - 1/15/2011
 
The collection agencies don't care how polite or how intelligent their phone reps are. If they upset people the agency considers that a plus, and they pay them minimum wage.
Answered By: Sir Big Fat Wombat - 1/15/2011
 
So on this basis, you draw conclusions about the entire industry?
Answered By: Woof - 1/15/2011
 
Debt collection is a crappy job. People don't want to talk to you. You get screamed, cursed, and hung up on. People lie and you have to listen to all their personal drama. It is hard to get moeny out of poeple who defaulted on their debts -- whether they have real financial problems or just deadbeats... More
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Answered By: bdancer222 - 1/15/2011
 
You just answered your own question Would YOU work for a collection agency, threatening, yelling at and dealing with difficult people who don't pay their bills? Maybe the *dregs* of society are the only ones who will take on such a task. LOL
Answered By: My Take on It - 1/15/2011
 
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