What is wrong with this RESUME? I don't understand why I'm not getting callbacks!?
I really need help I am not receiving any phone calls or I'm getting the "regretful" emails. I had this resume professionally done. I have been applying to customer service and administrative assistant positions mostly. My question is what do I need to change or is anything wrong at all?
BBA, Management Candidate eager to contribute academic background as well as broad-range business background toward supporting the employer in maximizing performance as a key staff member.
Talented Bachelor’s Candidate offering solid and progressive academic training and hands-on experience in Operational Management, Business Audits, Financial Operations, and Customer Service capacities.
In depth experience in client-focused industries focused on delivering world class customer service.
Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
Dynamic communication, organization, problem solving, and relationship management skills.
•EXCELLENT CUSTOMER SERVICE SKILLS
•STRONG WORK ETHIC
•COMPUTER SERVICE SKILLS
•MULTI PHONE LINE
•ADMINISTRATIVE SUPPORT NEEDS
•1080 DATA ENTRY SCORE
Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access.
QuickBooks, Windows 98/2000/XP/Vista, 10-key, Typing 70wpm, Ericom Software AS/400,
Novell GroupWise Email/Messenger, CTI, Avaya IP Agent Telephone System
Sales Associate/Cashier K-MART (SEASONAL)11/2010-12/2010
Successfully steered departmental sales operations to generate high volume growth and revenue on behalf of company; improved profitability in Men, Women, Kids, Household, and Jewelry departments.
Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction.
Post-Closing Auditor KELLY SERVICES (TEMP)04/2009-10/2009
Drove the auditing of FHA and Conventional loan packages, ensuring accuracy and completeness of the entire mortgage package.
Sharp business acumen and experienced in managing broad scope of operations, from scheduling signing/resigning and tracking documents to pre-auditing and document tracking.
Customer Service Representative BARTECH GROUP (TEMP)04/2008-08/2008
Consistently ensured the delivery of quality customer service vital to sustaining and growing clientele base.
Effectively handled a broad range of client account activities, past due accounts, service requests, disconnects, payment/deposit processing, balance transfers, and service restoration.
Office Assistant DAVENPORT UNIVERSITY 05/2007-03/2008
Tax Preparer JACKSON HEWITT TAX SERVICE 01/2004-04/2005
Bachelor’s of Business Administration in Management DAVENPORT UNIVERSITY 2011
Income Tax Preparation Certificate JACKSON HEWITT INCOME TAX SERVICE
Also what other positions should I be potentially seeking out with the experience I have. Any advice would be appreciated. I must say though that I get a lot of callbacks for marketing and sales...I have no interest in this area of business or the rocky paycheck that comes along with it.
Asked By: closure - 4/18/2011
Instead of listing your skills, prove that you have them. I suggest getting rid of that list (for the record, yes, you WILL see a list of skills in my question here on YA, but I did that on purpose to save readers from reading through my resume).
1. "Effectively handled" sounds a bit redundant. I might change that to "managed."
2. The "consistently . . ." line sounds way too wordy.
3. in the "Drove" line, was there only one mortgage you worked on, or should "mortgage package" be replaced with "mortgage packages?"
4. "high volume growth" <provide numbers in a manner your potential employer will understand, or leave that off. You worked at K-Mart as a cashier/sales associate. Don't talk up the experience if you can't provide proof. Honestly, after the feedback I've gotten here on YA, you might just want to leave that off entirely.
5. As a new grad, list your education first. Include a GPA if it's above a 3.2.
6. "key staff member" honestly makes me think of someone who's conceited, who thinks they are (or had better be hired as or considered as) this oh-so-important person. I might leave that off, or use different words that say you want to be a benefit to your employer, not so much someone who needs to feel important.
7. Replace "any professional environment" with "[your latest prospective employer]'s professional environment or business environment"
8. So you have "outstanding" organizational skills? I think your employer would believe you more if he heard it from your reference(s). Again, why should he/she believe you? Where's the proof?
9. You said "focused" twice within the same bullet. Don't do that. Ever.
10. "World class customer service" the first thought that went through my mind was, "pfft, what, at K-Mart? Give me a break." If you delivered "world class customer service" at some point, you surely were rewarded for it. List your cust. service awards/honors, or emphasize a reference from a supervisors who agrees that you were better than the rest. No proof? Employers don't want to hear it.
I hope that helps!
Furthermore, use several job hunting techniques. I would suggest the book, "What Color is Your Parachute?" They cover lots of the stuff that I talked about above and a whole bunch more, and also have like a dozen ways to job hunt, many of which I would have never thought of that made lots of sense.
Answered By: ♥ - 4/18/2011