Luis...the most necessary attribute to make telemarketing pay rent,light bills,some bucks in the bank,maybe a nice vacation every year,
is THE VOICE,,,,,,,,,,,,,,,,especially in cold calling,the voice tones sell cds,like pavarroti,d j services,radio talk show hosts,opera,folk,rock,etc,,,,,,,telemarketing outfits have a super high turnover,owing,in my unproven opinion,that companies look at hires & fires by hundreds per year
as a cost of doing business,instead of a liability(=something that needs explanation,then solving).
80 ?f phone sales revs come from 20 ?f the workforce,,,the converse allies as well,,,80 ?f employees make a couple or a few sales,most drift off,,,,,,,leaving a couple renewals for another rep to 'bump up',or re sell @ a more expensive option.
the mechanisms taught by trainers,personnel guys,or top salesdudes are.the presentation,problem,solution,reinforcement,ask for the sale,,closeim,,,get dialing and snag another.
all this stuff is in the domaine of psychology,dale carnegie-type motivation,,,,or giving the employee
a book by the ex ceo of ge,look on the net for 'sales/persuasion',see what shows up.
trainers in phone sales do to hard headed businessmen what chickenhawk did to foghorn leghorn,talkin over,gettim to shutup & buy,or makim hang up,,,,,,the voice is what does this,the presentation is secondary,maybe tertiary.
kiddies have super developed hearing from the second trimester of pregnancy,,he/she is primed by hearing mama & dadas voice,,,,the 5 year old kid who .no matter what he's doing,usually 'freezes,
in his tracks when mom r dad holler his name,,,,,I think top telemarketers make use of this marvelous bit of biology,,,,not so much psychology, in dealing with first time prospects over the sqwawker,whether selling insurance,radio advertising,or vacations in the seychelles.
It might take you a few months to figure out if you are a low,so so,or a great salesman,,,,,
if you boss lets you work from home,(many top dogs do),,a 10 scale voice tone control might help
to 'shape' your voice a bit,not rteally disguise it
Answered By: sylvester - 6/15/2011