Why do Home Depot/Lowe's employees ask you if you need help with something?
I mean, sometimes, yeah I need help with something. Like I need plumbing advice, for example. But they don't know #@%$. I'd be better off just Googling it. Usually I'm even more familiar with the location of things in the store than they are. Does the management require them to bug you with their useless offers of help? Does it bug you that they interrupt your thought process to offer you useless help?
Asked By: bleuflamenco - 8/25/2011
Best Answer - Chosen by Asker
I worked at Home Depot for 6 years when they still hired people with experience in the building trades, though there's less emphasis on that now. When the founders retired or were forced out a few years ago the company went from one where the associates had a lot of knowledge and experience to what they are now. For... More
Answered By: Casey - 8/25/2011
Additional Answers (4)
Last time I needed help, it took them over 20 min to come help me
Answered By: .......... - 8/25/2011
They went through training when they hired to learn about customer service, so they were told to ask customers if they needed help. I don't think they were given extensive training on plumbing or anything else. They were super helpful to me when I bought paint and everything. I think it really depends on what you need... More
Answered By: Cassidy - 8/25/2011
Some of them work in Home Depot because they weren't cut out for working in construction. But the department managers are all licensed professionals. If you ask them, they will be able to help you. The Plumbing Department Managers I believe are all licensed Master Plumbers.
Answered By: Overrated - 8/25/2011
No. Nothing you have said "bugs" me. I politely say, "No, thank you". I do agree they know nothing, which is the reason I say "No, thank you" If I have questions about something, I go to a HARDWARE store, which that is not.
Answered By: saaanen - 8/26/2011
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