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Auto body shop never fixed my car and took insurance claim?

Hi, I was a victim of hit and run and my car was heavily damage back in January 2011. I brought my car to an auto body shop to get fixed, however they were doing sloppy job, such as missing parts from my car and claimed that I never had it. Luckily, I took pictures before we left the car with them. Also there were a few misalignments on the external part of the car and they said it's really hard to restore the car back to its original condition. The fixing part took me about 3 months back-and-forth because they kept messing around with my car. In December 2011, I noticed cracks inside the headlight housing, so I brought the car to another auto body shop, where the estimator and that body shop did some investigation. During that inspection, they have confirmed that the front and back panel were never fixed by previous auto body shop - which obviously the result of hit-and-run incident, and the car is now misaligned and dangerous to be on the road. My insurance requested me to ask them to take full financial responsibility, including the cost for car rental for this job. Is the job that auto body shop did considered illegal? If they decline to take full responsibility, can I take this matter to higher authority such as lawyer/ police? Thank you.

Asked By: Nadya - 1/16/2012
Best Answer - Chosen by Asker
Your insurance company should be dealing with this since that is what you pay them for. You can and most likely should file a complaint with the shop, police, and Better business bureau. Make sure you give a copy of the inspection from the new shop to the insurance company and maybe even show the body shop you had it... More
Answered By: Aceisaneight - 1/16/2012
Additional Answers (2)
First, did they say to you "don't worry about the deductible?" if that is true, you are screwed.If not, file a complaint with the Insurance co, DMV, police or DA of your locality (that's is defrauding a ins claim, a crime) and you should get it done right for free IF this is the complete story.
Answered By: Homer Simpson - 1/16/2012
 
Hi, First of all there is no reason why you car cannot be restore to its original condition depend on how old the car is. Second Body shops are regulated through B.A.R Bureau Of Automotive Repair. You can File a complaint www.bar.ca.gov/ they will resolve the issue. Thanks
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Answered By: bobby - 1/18/2012
 
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