What legal action can i take against the bank and how can I complain against its employee?
Ok so i had written a check from Citibank account to my Chase account in attempt to transfer money. My check came into Citibank and i got text message through the automated online banking notification. I looked and realized that i had less money so i immediately went to the bank before 12 pm that same day to deposit money in order to make my check go through. The teller told me that the check would be returned anyhow cuz now the new rule says that i would have been there before 11:30 instead of 12. The check was not returned yet but she said that the system would deny it. I said it doesnt make any sense that i am already here before te check has been returned and if the system does so anyways then is there any way that my check fee is reversed. She refered me to the universal banker. The unuversal banker refused to help me without even looking into account given the fact that once in past i had the same issue but that was like long ago. I called the customer service next day and they reversed my fee. My question is how can the universal banker refuse to help me without even looking into my account. She was so unprofessional and rude. How can u complain her? The check return fee was $34. If the customer service over the phone has helped me to return the fee then why would the real banker refused to help me? Can this be considered that she was trying to make money to her branch through uncoperative and unprofessional means? Was she a bad worker and providing me a bad customer service? She acted like a B itch! Am so angry at her. Its been a bad economy and no one wants to loose their hard earned money. How can she be so ignorant?
Asked By: - 3/31/2012
Best Answer - Chosen by Asker
They all did their job... and only the last one had the authority to undo the fee. So what exactly are you complaining about? It was you that wrote a check that was not covered and it is your responsibility to have the amount in your account BEFORE you write a check... More
Answered By: Reena - 3/31/2012
Additional Answers (2)
Legal action? Seriously? Grow up. Walk into the bank and talk with the manager. The manager will decide what to do with their employee. If you don't like the outcome of that then go do your business elsewhere Nobody is making you bank there.
Answered By: ChoDuffield - 3/31/2012
It is good they reversed the fee. Be happy. You have issued check without sufficient balance and blaming Bank. There is no use of making complaint, waste of time.
Answered By: smahadevan39 - 3/31/2012
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