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If customer service is so important then why are clerks paid so low?

I've worked several customer service jobs, usually you're not trained very well, its mostly sink or swim, and there is an extremely high turnover rate. Jobs that are valued in society usually do pay more. Why do companies insist that customer service is important but pay poorly for these positions?

Asked By: - 4/9/2012
Best Answer - Chosen by Asker
like you said, high turnover, lots of people willing to do the job. nurses do an important job but get paid a pittance.
Answered By: Betty - 4/9/2012
Additional Answers (1)
The "Me" generation is in charge now and it's all about the money (getting it for as little service as possible). I started out as a commercial loan secretary making 16,500 in 1986 at Lake Shore Bank. Customer service had not been defined yet so whatever the customer needed or wanted the CLS was happy to do it... More
Answered By: Annie - 10/1/2013
 
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