How to approach bosses about problems at work?

Back story: Holly and I have been put in charge of the Snack Bar this summer at the Water Park. I have been excited about this. But I feel like the bosses (Jordan and Kelly) are putting me in the same light as past SB supervisors. In the past there has been theft, lack of supervision, unaccountable inventory, over scheduling, food waste because of over ordering, and going over food budgets. The usual duties of the SB supervisors are to make orders, enter inventory receipts (new orders) into CLASS, daily counts, make schedules, keep a set of keys for the SB back room and freezer, keep the SB DHEC clean, supervise the attendants, ect. So far we have had our keys taken (don’t know if we will have them over the summer or will have to call a manager to get into things), told today that Jordan will be putting in inventory receipts (one of my primary responsibilities), and no preparing orders or making them. They have decided to not only make the food orders but also to decide what needs to order. I asked if today if I would be making orders and I was given a ‘No’. I then asked if I would be helping make the orders and again was given a ‘No’. I feel like, “Why even have college graduates work for them if they are just going to take all our responsibilities away and treat us like imbeciles?” What frustrates me is that it’s like pulling teeth to find out why they do what they do. I want to tell them teach me what you want me to do and then trust me to do it. Don’t paint Holly and me with the same brush. I don’t want to be unprofessional or cause discord in the office but Kelly actually made me cry today. He doesn’t know it and I won’t tell him or anyone else but, come on let me do my job! I wrote up a letter to Joe, Jordan, and Kelly. Please read it and give your advice. It is my goal of as an employee to learn as much as I can and work as hard as possible to gain new skills and do an exceptional job for the Day Park and the Water Park. I believe the overhaul of Water Park Snack Bar is necessary and good. I want to know at the end of the season that I did well and learned much. I want to do more than supervise attendants in the Snack Bar, make schedules, and count end of day inventory. I want to learn and gain from your experiences. I want some of my new learning experiences to include: how to decide and make food orders, handle budgetary limitations, and further development of supervisory and inventory skills. I want to know the reasons behind Park decisions, quantities, and thought processes so that I make decisions accordingly that benefit and best service the park. I want to be part of the Snack Bar solution. I want to be a valued and trusted member of the Water Park team. I hope you have the confidence and knowledge that I have the ability to learn and do what is necessary to accomplish the Park’s and your goals and expectations. Sincerely, B.C. 1.With the Water Park opening in less than two weeks a formal letter gives them time to respond and I don’t want to ambush them and sound accusing. It is much easier to control the tone of a letter. 2.When I was first promoted to the Snack Bar, I already had all the duties listed but in a smaller capacity for over a year. On my yearly evaluation not even two weeks ago I was given very high marks. It’s like they allowed me to have all these responsibilities for a year but now that I am moving to an area with past problems they can’t even discuss the issues with us. 3.I have no problem with changing the SB set up but I never knowing where I stand or what my responsibilities are or if they will be unexpectedly changed leaves me feeling like I can’t trust them.

Asked By: - 4/25/2012
Best Answer - Chosen by Asker
Dear B.C.: You are not going to earn any goodwill from your bosses by writing this letter to them. They are making these policies because bad apples in the past have taught them to be cautious when handing out responsibility to seasonal workers. If you complain about not getting to do these things without having proven... More
Answered By: angeloneus - 4/25/2012
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